AFIYA ALEXIS
Woodbridge,NJ
Summary
Dedicated Concierge Specialist skilled in leading teams and enhancing guest experiences. Committed to delivering outstanding customer service and training staff to address concerns effectively. Strong interpersonal skills drive improvements in customer satisfaction and positive outcomes. Adaptable and quick to learn, with a focus on continuous development in dynamic environments.
Overview
9
9
years of professional experience
Work History
Concierge Specialist
Alaska Airlines
Queens, New York
04.2023 - Current
- Led concierge team to deliver high-quality customer service, resulting in enhanced guest satisfaction.
- Resolved guest issues swiftly, ensuring high satisfaction rates.
- Trained new staff on company policies and service standards to ensure consistent service delivery.
- Collaborated with airline staff to improve guest experiences and streamline service interactions.
Personal Trainer & Nutritionist
Self Employed
Woodbridge, New Jersey
05.2017 - Current
- Conducted one-on-one training sessions to improve client performance.
- Designed personalized fitness programs for diverse client needs.
- Educated clients on nutrition and healthy lifestyle choices.
- Evaluated client progress through regular assessments and feedback sessions.
Teaching Volunteer
Mohdc
Brooklyn, New York
09.2021 - 03.2022
- Maintained a positive classroom environment through encouragement and guidance.
- Organized and maintained a positive learning environment in the classroom.
- Supported students with individual learning needs and challenges.
Education
Certificate - Foundations of Project Management
Coursera
Coursera, US03-2025
Certificate - Human Resources Development
Open Universities Australia
Online03-2018
High School Diploma -
Carapichaima Snr Comprehensive
Trinidad And Tobago06-2000
Skills
- Customer service
- Service excellence
- Customer relationship management
- Team leadership
- Training and development
- Conflict resolution
Timeline
Concierge Specialist
Alaska Airlines
04.2023 - Current
Teaching Volunteer
Mohdc
09.2021 - 03.2022
Personal Trainer & Nutritionist
Self Employed
05.2017 - Current
Certificate - Foundations of Project Management
Coursera
Certificate - Human Resources Development
Open Universities Australia
High School Diploma -
Carapichaima Snr Comprehensive