Alexander Torres
Orlando
Summary
Expert on serving and solving for clients and employees in all areas , including billing, technical support, customer care & assisting with other teams internally/ departments for accounts on all levels onsite/ remote. Always ready and willing to become knowledgeable in areas unfamiliar to me through training and self preparation. Team player and valuable asset to wherever my efforts are required. Authorized to work in the US for any employer
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concierge Specialist
LPT Realty
03.2024 - Current
- Highly organized and service-oriented Concierge Specialist with extensive experience in onboarding, payroll, billing and administrative functions. Adept at managing multiple tasks, providing superior employee support, and ensuring smooth operations across various departments. Proven ability to maintain confidentiality, communicate effectively with team members and clients, and streamline administrative processes to improve efficiency.
- Lead the onboarding process for new hires, including documentation, training schedules, and orientation, ensuring a seamless transition into the organization.
- Assisted in payroll processing, including transaction verification, direct deposit form completion, tax document completion and ensuring timely and accurate payments to employees.
- Provide administrative support to multiple departments, including scheduling meetings & creating tickets to other administrative departments to ensure timely support.
- Maintain employee records and ensure compliance with company policies and legal requirements.
- Handled above responsibilities in remote work at home environment.
Internet Technician Representative III
Spectrum (Charter Communication LLC)
02.2022 - 03.2024
- Provided technical support to customers for internet, cable, and phone services, resolving issues efficiently & exceeding company expectations.
- Handled account balances and payment processes, as well as explaining account statements to customers to make sure they are made within a timely manner.
- Resolved issues through analytical problem solving to ensure customer satisfaction.
- Assisted with installations and upgrades of internet services, ensuring compliance with company standards.
- Created user guides and FAQs to improve self-service options for customers, reducing call volume.
- Collaborated with cross-functional teams to identify trends in customer issues and develop preventive solutions.
Tech Support Specialist II
Concentrix
01.2020 - 08.2022
- As tech support, my position handles incoming calls about various devices, including iOS devices like Mac(all models),iPhone,iPad, and Apple Watch.
- Assisted customers in troubleshooting.
- Completing diagnostics for device & accounts in a quick, efficient but patient & knowledgeable manner making sure to leave the customer satisfied.
- Worked with ticketing & logging software in order to provide organized service.
- Guided customers through questions on products they have or looking to purchase based on on their preferences or needs.
Education
High school or equivalent - undefined
Skills
- Sales Experience
- Negotiation
- Onboarding (1 year)
- Spanish
- Desktop Support
- Windows
- Technical Support
- Sales Management
- IOS
- IT support
- System Administration
- Account Management
- Troubleshooting
- Software troubleshooting
- Live chat
- Problem-solving
- Outside Sales
- Customer Service
- Cold Calling
- Payroll (1 year)
- Billing (4 years)
- Help Desk
- Door-to-Door Experience
- Customer support
- Recruiting
Certification
Driver's License
Additional Information
Bilingual, English & Spanish
Timeline
Concierge Specialist
LPT Realty
03.2024 - Current
Internet Technician Representative III
Spectrum (Charter Communication LLC)
02.2022 - 03.2024
Tech Support Specialist II
Concentrix
01.2020 - 08.2022
High school or equivalent - undefined
Similar Profiles
Brendt BlevinsBrendt Blevins
Real Estate Agent at LPT RealtyReal Estate Agent at LPT Realty
Maury MillsMaury Mills
Real Estate Agent at LPT RealtyReal Estate Agent at LPT Realty
Alana WalkerAlana Walker
Real Estate Agent at LPT RealtyReal Estate Agent at LPT Realty
REBECA LOPEZREBECA LOPEZ
Real Estate License at LPT realtyReal Estate License at LPT realty
Deafa AfrinDeafa Afrin
Lead Teacher at Young Innovators AcademyLead Teacher at Young Innovators Academy