Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Lila Covington

Fort Myers,FL

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Concierge Specialist

Victoria Shorten Lifestyles
Miami Beach, FL
10.2022 - Current
  • Implemented digital marketing strategies, including SEO, PPC, email marketing, and social media campaigns, to increase online presence.
  • Maintained a thorough understanding of current marketing technologies and best practices in direct marketing.
  • Assisted in the development of storyboards for video content creation projects.
  • Coordinated with marketing team members on promotional campaigns involving content creation.
  • Answered incoming calls promptly and courteously while providing requested information or assistance.
  • Participated in team meetings to discuss new initiatives or upcoming events.
  • Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.

Assistant

The Pet Spaw
Indianapolis, IN
05.2023 - 08.2024
  • Maintained front desk to provide positive first impression.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Gathered and sorted data for reports and files.
  • Archived confidential material using established procedures.
  • Handled confidential information with discretion and integrity.
  • Entered data into databases accurately and efficiently.
  • Used filing systems to improve document management and organization.

Assistant Manager

Cinnaholic
Carmel, IN
09.2022 - 03.2023
  • Established processes for monitoring customer satisfaction levels.
  • Implemented quality control measures to uphold company standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained accurate records of sales transactions using point-of-sale systems.
  • Communicated regularly with customers to gain insights into their needs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Some College (No Degree) - Business Management

Florida Gulf Coast University
Fort Myers, FL

Skills

  • Strong interpersonal skills
  • Multitasking proficiency
  • Tech-savviness
  • Conflict resolution techniques
  • Event planning experience
  • Time management expertise

Affiliations

  • Baking
  • Gardening
  • Hiking

Accomplishments

  • A member of the Honors College at FGCU
  • VP of FCCLA chapter
  • Director of Finance for the Kappa Delta sorority Eta Tau chapter

Certification

  • Food Handlers License

Timeline

Assistant

The Pet Spaw
05.2023 - 08.2024

Concierge Specialist

Victoria Shorten Lifestyles
10.2022 - Current

Assistant Manager

Cinnaholic
09.2022 - 03.2023

Some College (No Degree) - Business Management

Florida Gulf Coast University
Lila Covington