Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge Specialist
Victoria Shorten Lifestyles
Miami Beach, FL
10.2022 - Current
Implemented digital marketing strategies, including SEO, PPC, email marketing, and social media campaigns, to increase online presence.
Maintained a thorough understanding of current marketing technologies and best practices in direct marketing.
Assisted in the development of storyboards for video content creation projects.
Coordinated with marketing team members on promotional campaigns involving content creation.
Answered incoming calls promptly and courteously while providing requested information or assistance.
Participated in team meetings to discuss new initiatives or upcoming events.
Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Assistant
The Pet Spaw
Indianapolis, IN
05.2023 - 08.2024
Maintained front desk to provide positive first impression.
Assisted in the preparation of reports, presentations and correspondence.
Answered incoming calls and directed them to appropriate personnel or departments.
Gathered and sorted data for reports and files.
Archived confidential material using established procedures.
Handled confidential information with discretion and integrity.
Entered data into databases accurately and efficiently.
Used filing systems to improve document management and organization.
Assistant Manager
Cinnaholic
Carmel, IN
09.2022 - 03.2023
Established processes for monitoring customer satisfaction levels.
Implemented quality control measures to uphold company standards.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Collaborated with management on developing strategic plans for achieving business goals.
Maintained accurate records of sales transactions using point-of-sale systems.
Communicated regularly with customers to gain insights into their needs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Business Management
Florida Gulf Coast University
Fort Myers, FL
Skills
Strong interpersonal skills
Multitasking proficiency
Tech-savviness
Conflict resolution techniques
Event planning experience
Time management expertise
Affiliations
Baking
Gardening
Hiking
Accomplishments
A member of the Honors College at FGCU
VP of FCCLA chapter
Director of Finance for the Kappa Delta sorority Eta Tau chapter
Certification
Food Handlers License
Timeline
Assistant
The Pet Spaw
05.2023 - 08.2024
Concierge Specialist
Victoria Shorten Lifestyles
10.2022 - Current
Assistant Manager
Cinnaholic
09.2022 - 03.2023
Some College (No Degree) - Business Management
Florida Gulf Coast University
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