Lila Covington
Fort Myers,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Concierge Specialist
Victoria Shorten Lifestyles
Miami Beach, FL
10.2022 - Current
- Implemented digital marketing strategies, including SEO, PPC, email marketing, and social media campaigns, to increase online presence.
- Maintained a thorough understanding of current marketing technologies and best practices in direct marketing.
- Assisted in the development of storyboards for video content creation projects.
- Coordinated with marketing team members on promotional campaigns involving content creation.
- Answered incoming calls promptly and courteously while providing requested information or assistance.
- Participated in team meetings to discuss new initiatives or upcoming events.
- Offered guests details regarding hotel's amenities, local arts and culture, nightlife, dining options, attractions and museums.
Assistant
The Pet Spaw
Indianapolis, IN
05.2023 - 08.2024
- Maintained front desk to provide positive first impression.
- Assisted in the preparation of reports, presentations and correspondence.
- Answered incoming calls and directed them to appropriate personnel or departments.
- Gathered and sorted data for reports and files.
- Archived confidential material using established procedures.
- Handled confidential information with discretion and integrity.
- Entered data into databases accurately and efficiently.
- Used filing systems to improve document management and organization.
Assistant Manager
Cinnaholic
Carmel, IN
09.2022 - 03.2023
- Established processes for monitoring customer satisfaction levels.
- Implemented quality control measures to uphold company standards.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Some College (No Degree) - Business Management
Florida Gulf Coast University
Fort Myers, FLSkills
- Strong interpersonal skills
- Multitasking proficiency
- Tech-savviness
- Conflict resolution techniques
- Event planning experience
- Time management expertise
Affiliations
- Baking
- Gardening
- Hiking
Accomplishments
- A member of the Honors College at FGCU
- VP of FCCLA chapter
- Director of Finance for the Kappa Delta sorority Eta Tau chapter
Certification
- Food Handlers License
Timeline
Assistant
The Pet Spaw
05.2023 - 08.2024
Concierge Specialist
Victoria Shorten Lifestyles
10.2022 - Current
Assistant Manager
Cinnaholic
09.2022 - 03.2023
Some College (No Degree) - Business Management
Florida Gulf Coast University
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