Lila Covington
Naples
Summary
Experienced with managing client interactions and providing personalized services. Utilizes effective communication and problem-solving skills to ensure guest satisfaction. Track record of maintaining high standards and fostering positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge Specialist
Victoria Shorten Lifestyles
10.2022 - Current
- Coordinated transportation arrangements for clients, optimizing their travel experience and convenience.
- Completed content creation to post on social media platforms and website.
- Marketed to new and existing cliental through LinkedIn and social media.
- Hosted live-selling events on Whatnot platform.
Front Desk Concierge
Stratton Amenities
01.2025 - 04.2025
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Owner's Assistance
The Pet Spaw
05.2023 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Washed and dried animals maintaining precision and a gentle touch.
Retail Associate
Dry Goods
02.2024 - 06.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Assistant Manager
Cinnaholic
09.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Prepared food catering to customer's exact wants.
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Estero, Florida05-2028
Skills
- Event planning experience
- Multitasking proficiency
- Detail-oriented mindset
- Resourcefulness and creativity
- Sales and upselling
- Tech-savviness
- Brand representation
- Strong work ethic
- Customer service
- Problem-solving
- Time management
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- Food Safety Manager Certification - National Restaurant Association.
Timeline
Front Desk Concierge
Stratton Amenities
01.2025 - 04.2025
Retail Associate
Dry Goods
02.2024 - 06.2024
Owner's Assistance
The Pet Spaw
05.2023 - 08.2024
Concierge Specialist
Victoria Shorten Lifestyles
10.2022 - Current
Assistant Manager
Cinnaholic
09.2022 - 03.2023
Bachelor of Science - Business Management
Florida Gulf Coast University
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