Lila Covington
Naples
Summary
Experienced with managing client interactions and providing personalized services. Utilizes effective communication and problem-solving skills to ensure guest satisfaction. Track record of maintaining high standards and fostering positive guest experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Concierge Specialist
Victoria Shorten Lifestyles
10.2022 - Current
- Coordinated transportation arrangements for clients, optimizing their travel experience and convenience.
- Completed content creation to post on social media platforms and website.
- Marketed to new and existing cliental through LinkedIn and social media.
- Hosted live-selling events on Whatnot platform.
Front Desk Concierge
Stratton Amenities
01.2025 - 04.2025
- Handled guest complaints promptly, ensuring swift resolution and fostering positive relationships with customers.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
- Enhanced customer satisfaction by providing timely and accurate information on facilities and services.
- Performed administrative tasks including filing paperwork, maintaining inventory of office supplies and coordinating maintenance requests.
Owner's Assistance
The Pet Spaw
05.2023 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Washed and dried animals maintaining precision and a gentle touch.
Retail Associate
Dry Goods
02.2024 - 06.2024
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
Assistant Manager
Cinnaholic
09.2022 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Prepared food catering to customer's exact wants.
Education
Bachelor of Science - Business Management
Florida Gulf Coast University
Estero, Florida05-2028
Skills
- Event planning experience
- Multitasking proficiency
- Detail-oriented mindset
- Resourcefulness and creativity
- Sales and upselling
- Tech-savviness
- Brand representation
- Strong work ethic
- Customer service
- Problem-solving
- Time management
Certification
- TIPS (Training for Intervention ProcedureS) Certification - Health Communications, Inc.
- Food Safety Manager Certification - National Restaurant Association.
Timeline
Front Desk Concierge
Stratton Amenities
01.2025 - 04.2025
Retail Associate
Dry Goods
02.2024 - 06.2024
Owner's Assistance
The Pet Spaw
05.2023 - 08.2024
Concierge Specialist
Victoria Shorten Lifestyles
10.2022 - Current
Assistant Manager
Cinnaholic
09.2022 - 03.2023
Bachelor of Science - Business Management
Florida Gulf Coast University
Similar Profiles
Lila CovingtonLila Covington
Concierge Specialist at Victoria Shorten LifestylesConcierge Specialist at Victoria Shorten Lifestyles
Erika GambleErika Gamble
Concierge at Aspire LifestylesConcierge at Aspire Lifestyles
William AcerenzaWilliam Acerenza
Sales Representative at Lifestyles SportsSales Representative at Lifestyles Sports