Tonny Mwabury
Certified Physical Therapy Aide
Fairfax
Summary
Certified Physical Therapy Aide | Clinical Medicine Professional | Patient-Centered Care
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Concierge Specialist
Classic Concierge
03.2023 - Current
- Serve as the primary point of contact, addressing client concerns and special requests efficiently
- Manage emergency situations, making quick, independent decisions when upper management is unavailable
- Deliver VIP-level service, ensuring seamless experiences for high-profile clients
- Successfully de-escalated situations with difficult residents upset over management changes
- Identified and reported a suspicious individual in the building, collaborating with police to resolve the situation
- Assisted in locating a mentally challenged resident lost inside the building, reuniting them with their guardian
- Reduced complaints significantly through conflict resolution, leading residents to send a letter of appreciation
Direct Support Professional
Golgota Health Services
09.2023 - 05.2024
- Provided in-home patient care for developmentally disabled and geriatric patients
- Assisted with bathing, grooming, and daily living activities, ensuring comfort and dignity
- Accompanied patients to doctor’s appointments, managing necessary documents and medications
- Administered medications per instructions and developed adherence systems for patients
- Managed resident files, including medical records, progress notes, goal plans, and appointment documentation
- Followed Department of Public Welfare guidelines for medication administration in Pennsylvania’s community-based ID programs
- Primarily worked one-on-one with a client but remained flexible, covering for colleagues when needed
In-Home Caregiver
Private Client – ALS Patient Care
02.2023 - 08.2023
- Provided full-time, in-home care for a terminally ill ALS patient, ensuring comfort and dignity
- Assisted with mobility support, including transfers and positioning to prevent bedsores
- Managed medication schedules, administered treatments, and monitored vital signs
- Supported daily living activities such as bathing, dressing, and feeding through adaptive techniques
- Maintained clear and detailed documentation of symptoms, progress, and concerns for medical professionals
- Provided emotional support to both the patient and their family
Billing and Payroll Assistant / Office Management
Healing Hands Homecare
09.2022 - 03.2023
- Managed billing, payroll processing, and office administration tasks
- Answered office calls and enrolled new clients when the office manager was unavailable
- Contacted insurance companies to resolve payment discrepancies or errors
- Oversaw background checks and ensured regulatory compliance
- Reconstructed home health aide intake forms, reducing completion time by 10 minutes and making them more concise and effective
- Reduced payroll errors by 33% through careful oversight and process improvements
Clinical Internship Experience
01.2016 - 12.2022
- Kamuzu Central Hospital (2021 - 2022): Assisted in minor and major surgical procedures, conducted daily ward rounds, and provided primary healthcare management
- Salima District Hospital (2016 - 2017): Managed outpatient cases, participated in HIV counseling, and engaged in maternal health & outreach programs
- Zomba Mental Hospital (2016): Conducted mental health assessments, patient admissions, and evaluated antipsychotic drug side effects
Clinical Officer & VMMC Team Lead
Cehal Hospital, Lesotho
12.2017 - 10.2021
- Led a VMMC (Voluntary Medical Male Circumcision) team providing surgical services in remote areas
- Conducted factory clinic consultations and primary healthcare management
- Trained junior clinicians and nurses, ensuring high standards of patient care
Education
Diploma - Clinical Medicine
Malawi Adventist University - College of Health Sciences
01.2013 - 05.2016
National Senior Certificate - undefined
United Church Schools
01.2011 - 05.2012
Physical Therapy Aide Certification - undefined
Skills
Clinical Expertise
Healthcare Administration
Patient-Centered Care
Community Health & Outreach
Conflict Resolution
Customer Service
Computer Proficiency
Multilingual Communication
Leadership And Extracurricular Activities
- Treasurer, Malamulo College of Health Sciences Student Association (2015 - 2016)
- Head of UN Club (2010), High School - Organized fundraising and collaborated with the Regional UN Committee to raise awareness about Millennium Development Goals.
Training
- Direct Support Professional Training (2023)
- Personal Care Aide Certification (2022)
- Safe Motherhood & Post-Abortion Care Training
- Emergency Triage & Treatment (ETAT) Certification
- HIV Counseling & Malaria Refresher Training
Timeline
Direct Support Professional
Golgota Health Services
09.2023 - 05.2024
Concierge Specialist
Classic Concierge
03.2023 - Current
In-Home Caregiver
Private Client – ALS Patient Care
02.2023 - 08.2023
Billing and Payroll Assistant / Office Management
Healing Hands Homecare
09.2022 - 03.2023
Clinical Officer & VMMC Team Lead
Cehal Hospital, Lesotho
12.2017 - 10.2021
Clinical Internship Experience
01.2016 - 12.2022
Diploma - Clinical Medicine
Malawi Adventist University - College of Health Sciences
01.2013 - 05.2016
National Senior Certificate - undefined
United Church Schools
01.2011 - 05.2012