Britny Holliday
Customer Service
Columbia,SC
Summary
Experienced with managing guest interactions and providing personalized services. Utilizes effective communication and problem-solving skills to ensure guest satisfaction. Track record of maintaining high standards and fostering positive guest experiences.
Overview
8
8
years of professional experience
Work History
Concierge Specialist
First Impression Staffing
02.2018 - 04.2022
- Helped manage the flow of the complex and assisted with overflow of inbound calls.
- Utilized advanced problem-solving skills in handling unique situations and complex requests from various clients.
- Assisted guests with reservation management, ensuring accurate scheduling and prompt service.
Salon Coordinator
All About You
10.2017 - 12.2020
- Scheduled appointments by phone, email and in person and recommended additional services. Managed approximately 30-50 incoming calls per day.
- Maintained client waiting area, ensuring that it was kept clean at all times.
- Facilitated smooth transitions between appointments by coordinating stylist availability and managing wait times effectively.
- Resolved client concerns professionally and promptly, fostering positive relationships and repeat business.
Front Desk Guest Agent
Country Inn And Suites Charlotte
10.2017 - 02.2018
- Enhanced guest satisfaction by efficiently managing 10 to 30 check-ins and checkouts per day..
- Maintained an organized front desk area, contributing to a welcoming environment for guests upon arrival.
- Trained new hires on front desk procedures, improving overall efficiency within the team through knowledge sharing and mentorship.
- Processed payments accurately, balancing daily cash drawer transactions and reporting discrepancies accordingly.
Salon Coordinator
Belk Salon /Carmen Carmen
10.2014 - 09.2017
- Provided exceptional support to both stylists and clients alike during high-volume periods such as holidays or special events.
- Handled all payments and refunds, making sure that charges and correct tax were applied.
- Collaborated with management to develop promotional events geared towards increasing community engagement and attracting new clientele.
- Assisted stylists with client consultations, ensuring a clear understanding of desired services and outcomes.
Education
No Degree - Health Science
South University
Columbia, SCSkills
- Customer Reservation Oversight
- Customer Engagement Strategies
- Payment processing
- Expertise in Schedule Management
- Customer Relations
- Problem solving
- Attention to detail
- Interpersonal communication
- Team collaboration
- Discretion and confidentiality
- Conflict resolution techniques
- Collaborative Team Member
- Verbal and written communication
Timeline
Concierge Specialist
First Impression Staffing
02.2018 - 04.2022
Salon Coordinator
All About You
10.2017 - 12.2020
Front Desk Guest Agent
Country Inn And Suites Charlotte
10.2017 - 02.2018
Salon Coordinator
Belk Salon /Carmen Carmen
10.2014 - 09.2017
No Degree - Health Science
South University
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