Imelda Kweka
Alexandria,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Excellent in Communication Skills, Energetic Work Attitude.
Overview
8
8
years of professional experience
Work History
Customer Service
First Impression Staffing
Arlington, VA
08.2018 - Current
- Greeted customers at counter to fulfill requests and answer questions.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Handled customer complaints to satisfy and retain guests.
- Assisted with luggage handling, valet services and concierge services.
Assistant Cashier
Afro Farm Limited
Arusha, TZ & Rosevej, DK
06.2016 - 02.2017
- Accounted for all purchases and flowers sold
- Analyzed bank reconciliation for the farm's financial statements
- Prepared payroll for seventy employees' payments every month
- Trained new cashier team members in customer service and money handling processes.
Intern
Tanzania Tax & Revenue Authority
Arusha, TZ
08.2015 - 10.2015
- Administered with registering & processing tax identification numbers for Tanzanian residents
- Planned for all revenues associated with the Domestic department only
- Prepared payroll for government employees' payments in the Domestic department
- Analyzed problems and worked with teams to develop solutions.
Education
Bachelor of Science in Accounting -
Kogod School of Business, American University
Washington, DC12.2023
Associate of Science -
Montgomery College, Takoma Park
Takoma Park, MD12.2019
Skills
- Customer Service
- Bookkeeping
- Problem Solving
- Interdepartmental Communication
- Excellent verbal and written communication skills
- Skilled in Microsoft
References
Glenn Parisi, gparisi@2001clarendonapts.com Professor Bedford, bedford@american.edu
Timeline
Customer Service
First Impression Staffing
08.2018 - Current
Assistant Cashier
Afro Farm Limited
06.2016 - 02.2017
Intern
Tanzania Tax & Revenue Authority
08.2015 - 10.2015
Bachelor of Science in Accounting -
Kogod School of Business, American University
Associate of Science -
Montgomery College, Takoma Park
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