Afiya Clayton
Styx Pool Hall And Bar
Miami,FL
2
years of professional experience
Seasoned, and highly productive student double majoring in Political Science and Public Administration. I am looking to use my experience in customer service and my ability to think fast on my feet in a new environment. I am able to learn new products and services quickly in order to capitalize on sales opportunities. I am more than ready to apply my 2 years of experience to challenging new positions with potential for growth and advancement. My past work experiences have more than prepared me for this position and I am looking forward to joining your team.
Work History
Sales Specialist
3 Months- Followed up with customers after completed sales to assess satisfaction and resolve any service concerns
- Performed cashier duties, including accepting and processing customer payments and balancing receipts and cash
- Built rapport with customers and assessed needs to make product recommendations and upsell
Customer Service Representative
9 Months- Responded to customer requests for products, services and company information
- Collected and delivered accurate and prompt messages
- Answered customer telephone calls promptly to avoid on-hold wait times
Guest Service Representative
6 Months- Assisted guests by furnishing information and directions to various areas of property including bowling, escape rooms and dining areas
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
Education
Bachelor of Arts - Political Science
Bachelor of Arts - Public Administration
Skills
Extremely Organized
Sales experience
Marketing experience
Social Skills
Managerial Skills
Respectful Leader
Active Listening
Time Management
Project Management
Problem Solving
Customer Service
Conflict Resolution
Key holder experience
Personable
Goals
- Start a business
- Complete a semester abroad before graduation
- Complete Latin American and Caribbean Studies Certificate
- Volunteer with a non-profit for underprivileged children
Timeline
Sales Specialist
Styx Pool Hall And Bar
01.2019 - 04.2019Read More
Customer Service Representative
Answering Service Care
12.2017 - 09.2018Read More
Guest Service Representative
Xtreme Action Park
03.2017 - 09.2017Read More
Florida International University
Bachelor of Arts from Public Administration
Read More
Florida International University
Bachelor of Arts from Political Science
Read More