Afiya Jackson-Young
Ocala,FL
Summary
Committed Counselor possessing a broad range of experience in delivering comprehensive case management to residents in residential and non-residential programs. I am accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. I am currently looking to leverage my background and expertise to take the next career step. I am very confident about my leadership abilities. I have experience with team leadership, planning, and organizational skills, which can assist those I work with to work dependently handle daily functions and meet the needs of those we serve. I am a diligent trainer and mentor with exceptional management abilities and a results-driven approach.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Manager
Phoenix House
04.2023 - Current
- Develop and maintain administrative and clinical operations that provide quality care and outcomes for the patients
- Assist in the development and implementation of operating policies and procedures for the program or organization
- Ensure that procedures and workflow are consistent with organizational objectives, treatment protocol, regulations, and standards of care; ensures that operations conform to established environmental, safety, and infection control requirements
- Demonstrate a positive, empathetic and professional attitude towards customers always
- When patient needs are not met, acknowledge and work to resolve complaints
- Recognize that patient safety is a top priority.
Therapist Level ll
The Refuge, A Healing Place
01.2024 - 03.2024
- Conduct psychosocial assessments and develop an initial treatment plan
- Conduct individual, group, or family sessions appropriate for the client's treatment plan
- Provide case management, discharge planning, or after-care planning according to the treatment plan
- Facilitate therapy groups for clients weekly
- Recognizing the client’s safety is a top priority.
Program Manager
Phoenix House
07.2023 - 01.2024
- Supervising clinicians to remain in compliance with 9 different sources
- Conducting audits on charts and signing off on treatment plans, groups, and individuals, comprehensive assessments, and substance use diagnoses
- Running both the men's and women’s facilities
- Provide services in times of crisis: conflict Management and resolution
- Working with courts to provide intervention for recidivism
- Assisting in reducing AMA discharges
- Facilitating groups and individuals when needed
- Conducting apprenticeships for clinicians working to the CAP certifications.
Counselor
Arnette House
08.2019 - 07.2023
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels
- Developed and expanded the referral system of service providers to assist clients in attaining services
- Maintained confidentiality of records relating to clients' treatment
- Implemented and developed core counseling programs to meet everyone's specific and varying needs
- Acted as a client advocate to coordinate required services or resolve emergency problems in crises
- Provided services to over 250 families within the school year.
Certified Substance Abuse Counselor Supervisor
Unlimited Path Inc
05.2015 - 06.2018
- Responsible for all aspects of the treatment planning process including but not limited to the formal treatment plan and subsequent reviews, bio-psychosocial, safety planning, permanency planning, discharge planning
- Directed family-centered, strengths-based, culturally competent, and individualized intakes
- Resolved staff member conflicts, actively listening to concerns, and finding appropriate middle ground
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
Family Service Advocate
Child Development Services
09.2014 - 05.2015
- Visited homes of families and maintained appropriate contact as directed by agency procedures
- Collaborated with families to assist in growth, development, and education to increase potential
- Observed security measures to maintain confidentiality and restrict access by unauthorized individuals
- Identified available community resources and programs for families of disabled children.
Education
Master of Arts in Clinical Mental Health Counseling -
Webster University
St. Louis, MO04.2023
Master of Arts in Human Services -
Webster University
St. Louis, MO12.2020
Skills
- MS Word
- Excel
- PowerPoint
- Outlook
- Explorer Internet
- DCF parenting classes
- Certified in Thinking for a Change
- Trained in Managing Aggressive Behaviors
- Telehealth Certified
- Research Development
- Certified Addiction Professional
- Mental Health First Aid
- Crisis Management
- Meeting Facilitation
- Cognitive Behavioral Therapy
- Behavior Management
- Addiction Counseling
- Conflict management
- Child & family counseling
- Mental health counseling
- Decision-Making
- Regulatory Compliance
- Team Leadership
- Event Planning and Execution
Certification
- CAP
- Registered Mental Health Intern
- First Aid Certification
- CPR Certification
- Driver's License
Timeline
Therapist Level ll
The Refuge, A Healing Place
01.2024 - 03.2024
Program Manager
Phoenix House
07.2023 - 01.2024
Program Manager
Phoenix House
04.2023 - Current
Counselor
Arnette House
08.2019 - 07.2023
Certified Substance Abuse Counselor Supervisor
Unlimited Path Inc
05.2015 - 06.2018
Family Service Advocate
Child Development Services
09.2014 - 05.2015
Master of Arts in Clinical Mental Health Counseling -
Webster University
Master of Arts in Human Services -
Webster University
- CAP
- Registered Mental Health Intern
- First Aid Certification
- CPR Certification
- Driver's License
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