Angela Flores
Milwaukee,WI
Summary
Detail-oriented individual with exceptional communication and project management skills. Able to handle multiple tasks effectively and efficiently in fast-paced environments. Takes a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives. Dynamic individual with hands-on experience in Ship Dock, adept at navigating challenges and bringing strong problem-solving skills to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals through versatile skills in project management, problem-solving, and collaboration. Brings a fresh perspective and a strong commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
8
8
years of professional experience
Work History
Amazon Assosiate L1
Amazon Fullfiment Center
2022.11 - Current
- Used hand-held scanners to accurately track the package, while maintaining a rate of 200
- Packed and labeled items into appropriate containers for shipment.
- Ensured compliance with health and safety regulations, significantly reducing workplace accidents, and contributing to a safer and more efficient warehouse environment for all staff members involved in shipping operations. Boosted employee performance and confidence by providing regular constructive feedback and coaching.
- Served as an Ambassador providing guidance and support throughout their first month of teaching experience.
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
Team Leader
US Vision
2016.06 - 2022.10
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed Eyewear Expos, product introduction that involved 5 retail stores.
- Increased sales with exceptional customer service skills while managing the retail portion of the business.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Served as an expert resource on complex patient account issues or high-dollar claims requiring specialized handling, ultimately resolving outstanding balances in an efficient manner.
Education
No Degree - Computer And Information Sciences
Southwest Junior Collage
Uvalde, United States03.2002
Skills
- Quality and Defect Control
- Customer Service
- Stocking and Replenishing
- Product Tagging and Categorization
- Customer Relationships
- Productivity and Time Management
- Reliable and Responsible
- Friendly and Enthusiastic
- Customer-Oriented Mindset
- Quick Learner
- Adaptable and Flexible
- Customer Communication
- Interpersonal communication skills
- Warehouse Safety
- Self-Motivated and Disciplined
- Pallet Jack Handling
- Punctual and Dependable
- Complex Problem-Solving
- Active Listening
- Physical Strength and Stamina
- Multitasking Abilities
- Quality Assessment and Assurance
- Team building
- Problem-solving abilities
- Adaptability and Flexibility
Timeline
Amazon Assosiate L1
Amazon Fullfiment Center
2022.11 - Current
Team Leader
US Vision
2016.06 - 2022.10
No Degree - Computer And Information Sciences
Southwest Junior Collage
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