AFNAN NAGHYAL
Lansing,Michigan
Summary
System Administrator with experience managing enterprise environments supporting 5,000+ endpoints and 25+ Windows and Linux servers. Skilled in patch management and endpoint security using PDQ Deploy, SentinelOne, and Arctic Wolf, with a focus on reducing vulnerabilities and maintaining system stability. Proficient in Active Directory and Azure Active Directory, including user management, group policies, and access control.
Experienced in supporting network infrastructure, including switches, wireless access points, and VoIP systems, consistently maintaining 99.999% uptime for critical services. Strong background in system monitoring, troubleshooting, and performance optimization, along with disaster recovery and backup management to support business continuity. Collaborative and solutions-focused, with an emphasis on improving efficiency and strengthening overall security posture.
Overview
4
4
years of professional experience
Work History
System Administrator
Okemos Public Schools
10.2023 - Current
- Optimized server performance and capacity through proactive maintenance, monitoring, and resource allocation.
- Contributed to disaster recovery and business continuity planning, improving organizational resilience against outages and security incidents.
- Administered user accounts, permissions, and group policies in Active Directory and Azure Active Directory environments.
- Installed, maintained, and supported enterprise VoIP systems, ensuring 99.999% uptime (five-nines SLA) and high call quality.
- Managed and supported 25+ Windows and Linux servers across production environments.
- Developed and improved system build processes, configurations, and contributed to network automation initiatives.
- Maintained network infrastructure, including hardware and software, ensuring high availability and reliable connectivity for end users.
- Assisted in the installation and configuration of wireless access points and Cisco network switches to support network expansion and performance improvements.
- Oversaw data backup and recovery operations to meet business continuity and compliance requirements.
- Managed patching and endpoint security for 5,000+ devices and 25+ servers using PDQ Deploy, SentinelOne(S1), and Arctic Wolf, including testing, scheduling, and deployment of updates.
- Monitored endpoint health, investigated security alerts, and executed remediation efforts to reduce risk and maintain system integrity.
- Collaborated with cross-functional IT teams to streamline patch management processes and strengthen overall security posture.
Computer Technician
Okemos Public Schools
04.2023 - 10.2023
- Perform troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
- Perform network troubleshooting to isolate and diagnose common problems.
- Enhanced system performance by conducting regular software and hardware updates.
- Installed necessary software programs to meet specific user needs and enhance workflow capabilities.
- Efficiently organized workloads, prioritizing tasks according to urgency and importance levels.
Help Desk Specialist
Informatix
11.2022 - 04.2023
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided basic end-user troubleshooting and desktop support.
- Maintained inventory of cell phones, laptops and peripheral equipment.
- Installed new desktop systems and migrated data to new machines.
- Imaged new devices and deployed hardware.
Internal Auditor
Meijer
11.2021 - 04.2022
- Worked with specific production team members to rectify production issues and maintain high-quality final products.
- Inspected products meticulously according to manufacturing specifications.
- Recommended new methods to improve internal controls and operating efficiency.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Education
BOOT-CAMP - Cybersecurity
Michigan State University
East Lansing, MI10-2022
Bachelor of Science - Computer And Information Sciences
Davenport University
Grand Rapids, MI06-2028
Skills
- Technical solution development
- Infrastructure upgrading
- New program installations
- Hardware and software installation
- Offboarding and onboarding
- System upgrades
- Server management
- Software installation
- Disaster recovery
- Network troubleshooting
- Scripting languages
- Active directory
- Cisco router and switch security
Languages
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
System Administrator
Okemos Public Schools
10.2023 - Current
Computer Technician
Okemos Public Schools
04.2023 - 10.2023
Help Desk Specialist
Informatix
11.2022 - 04.2023
Internal Auditor
Meijer
11.2021 - 04.2022
BOOT-CAMP - Cybersecurity
Michigan State University
Bachelor of Science - Computer And Information Sciences
Davenport University