Afolabi Omoniyi
Dallas,TX
Summary
Team-minded Production Coordinator with expertise in production planning, scheduling and collaboration with staff. Accomplished in preparing for production jobs by reviewing work order information, maintaining current inventory stock and scheduling production work according to project scope. Personable communicator with focus on working with various personality types effectively.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Comcast
03.2021 - Current
- Communicated with clients regarding account services, statements, and balances.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Facilitated communications through management of inbound and outbound customer calls.
- Provided primary customer support to internal and external customers.
Senior Production Specialist Engineer
IPhone Repair Service | Buy&Fix Phones
12.2018 - 10.2021
- Fix and repair iPhone quality assurance to ensure that the cell phone is in excellent working condition
- Monitoring equipment operation to ensure that it is working properly.
- Coordinating with engineers and other specialists to help develop new products
- Help clients with excellent service and to make sure that your cellular phone is perfectly working
- Conducting research on new materials or processes that may be used in the production of future products
- Help in making sure that your cellular mobile device runs again, through servicing screen.
- Developed and maintained efficient production processes and procedures.
Sales Assistant
WAPSOL GMBH | EUROBLAZE
05.2016 - 12.2018
- Providing customers with information on pricing and product availability
- Assisting customers in order to help them find what they need
- Ensuring stock levels are well maintained
- Handling customer complaints or handing customers on to management.
- Helped customers locate products and checked store system for merchandise at other sites.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
Customer Service Agent Assistant
HomeMediaGigs
02.2013 - 03.2016
- Assisting selling processes for our customers and generating additional Sales
- Coordinating information to customers browsing our websites during store discovery, order and checkout. Including after sales support.
- Performing phone conversations with customers to answer their questions, provide information and advise them.
- Handling special requests and complaints of customers
- Collecting and storing useful data within our backend system
- Ensuring follow up through emails, phone or any required means.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
Master of Science - Business Administration
Estonian Entrepreneurship University of Applied Sc
EstoniaBachelor of Science - INTERNATIONAL BUSINESS ADMINISTRATION
SMK University Of Applied Social Sciences, Vilnius
Lithuania02.2021
Skills
- Production Work
- Business administration
- Customer support specialist/ KYC
- Hardware Installation and Configuration
- Customer Relationship Management
- Customer Complaint Resolution
- Agent Support
- Technical Documentation Reading
- Improvement Plans
- Equipment Configuration
Timeline
Customer Service Agent
Comcast
03.2021 - Current
Senior Production Specialist Engineer
IPhone Repair Service | Buy&Fix Phones
12.2018 - 10.2021
Sales Assistant
WAPSOL GMBH | EUROBLAZE
05.2016 - 12.2018
Customer Service Agent Assistant
HomeMediaGigs
02.2013 - 03.2016
Master of Science - Business Administration
Estonian Entrepreneurship University of Applied Sc
Bachelor of Science - INTERNATIONAL BUSINESS ADMINISTRATION
SMK University Of Applied Social Sciences, Vilnius