Juan Cueto
Las Vegas,NV
Summary
Dynamic and dependable professional with extensive experience in customer service, call center operations, culinary environments, and hands-on trade work. Proven ability to thrive in fast-paced, high-pressure settings while ensuring accuracy, professionalism, and exceptional service delivery. Recognized for adaptability and strong communication skills, consistently exceeding expectations and contributing to team success. Bilingual in English and Spanish, enhancing the ability to connect with diverse clientele.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Bank of America
Las Vegas, NV
03.2025 - 05.2026
- Delivered high-level support for customers with banking, fraud, and digital access needs in a high-volume call environment.
- Navigated multiple internal systems simultaneously while maintaining accuracy and speed.
- Consistently exceeded performance metrics for quality, compliance, and customer satisfaction.
- Recognized for professionalism, empathy, and the ability to resolve complex issues efficiently.
- Completed ongoing training to stay ahead of policy, security, and system updates.
- Managing approximately 500-600 incoming calls monthly from customers.
Customer Care Agent
Hilton Grand Vacations
Las Vegas, NV
06.2022 - 03.2025
- Assisted guests with booking, rescheduling, and upgrading vacation packages.
- Influenced purchasing decisions through strong communication and rapport-building.
- Processed payments and ensured privacy and security of guest data.
- Delivered five-star service in a performance-driven environment.
Customer Service Representative
Sitel
Las Vegas, NV
02.2022 - 06.2022
- Supported customers across insurance, financial, and technical accounts.
- Applied active listening and empathy to resolve issues quickly and effectively.
- Strengthened deductive reasoning and communication skills in a fast-paced setting.
Line Cook
Golden Gaming LLC (PT’s)
Las Vegas, NV
07.2018 - 02.2022
- Maintained the line during peak hours with speed, precision, and consistency.
- Performed deep cleaning and sanitation to exceed safety standards.
- Ensured smooth kitchen operations through teamwork and communication.
Line Cook / Pastry Production
Kitchen Table
Henderson, NV
08.2016 - 07.2018
- Produced pastries, breads, and baked goods for daily service.
- Assisted with savory prep and maintained the line during service.
- Regulated ovens, boilers, and roasters for accurate cooking temperatures.
Line Cook
Aliante Resort Casino
North Las Vegas, NV
07.2014 - 08.2016
- Operated multiple stations in a high-volume casino kitchen.
- Ensured freshness, accuracy, and quality in all dishes.
- Supported smooth service through communication and time management.
Welding Assistant
Cueto Welding Service LLC
Las Vegas, NV
01.2006 - 01.2014
- Prepared work surfaces and materials to support welding and fabrication tasks.
- Organized tools, equipment, and work areas to maintain efficiency and safety.
- Assisted with writing estimates and invoices for customer projects.
- Supported day-to-day operations in a family-owned business, demonstrating reliability and strong work ethic from an early age.
Education
Culinary Degree -
Le Cordon Bleu
Las Vegas, NV01-2012
Diploma - undefined
Rancho High School
North Las Vegas, NV01-2011
Skills
- Customer Support & Call Handling
- Banking & Account Assistance
- Multisystem Navigation
- Conflict de-escalation
- Line Management & Food Preparation
- Pastry & Bread Production
- Worksite Preparation & Tool Organization
- Estimates & Invoice Preparation
- High-Volume, Fast-Paced Environments
- Sanitation & Safety Compliance
- Effective bilingual communicator in English and Spanish
- Reliability, Work Ethic & Adaptability
- Skilled in resolving conflicts
Languages
English — Fluent
Spanish — Fluent
Timeline
Customer Service Agent
Bank of America
03.2025 - 05.2026
Customer Care Agent
Hilton Grand Vacations
06.2022 - 03.2025
Customer Service Representative
Sitel
02.2022 - 06.2022
Line Cook
Golden Gaming LLC (PT’s)
07.2018 - 02.2022
Line Cook / Pastry Production
Kitchen Table
08.2016 - 07.2018
Line Cook
Aliante Resort Casino
07.2014 - 08.2016
Welding Assistant
Cueto Welding Service LLC
01.2006 - 01.2014
Diploma - undefined
Rancho High School
Culinary Degree -
Le Cordon Bleu