Afrah Mahamoud
Client Relationship Manager
Minneapolis,MN
Summary
Insurance Specialist with over 16 years in managing major accounts and enhancing client relationships. Proven track record of delivering exceptional customer service and resolving issues efficiently, driving business growth and client satisfaction.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Client Relationship Manager
OneOme
Minneapolis
08.2021 - Current
- Assisted clients and patients with inquiries about pharmacogenomic testing while managing insurance billing with Revenue Manager and billing team to ensure accurate recordkeeping between insurance companies and healthcare facilities. Collaborated with customers, patients, and internal personnel to prepare invoices and verify billing calculations, ensuring accuracy in all payment procedures.
- Cultivated strong relationships with clients to enhance service satisfaction.
- Facilitated communication between clients and internal teams for project alignment.
- Coordinated client onboarding processes to ensure smooth transitions and support.
Sr Business Development Manager
Marsh & McLennan Companies' middle east
Abu Dhabi
03.2018 - 01.2020
- Managed and drove the entire sales process — from identifying prospective clients and educating them on risk management to preparing and presenting tailored solutions, negotiating terms, and closing deals.
- Expanded key accounts and enhanced client satisfaction in health insurance industry through targeted relationship-building and tailored solutions.
- Coordinated with multiple insurers and collaborated with underwriting and claims teams to facilitate negotiations and ensure seamless policy and card issuance, achieving high customer service standards.
- Participated in government tenders, contributing to technical and commercial bid qualifications to secure advantageous contracts.
- Ensured compliance with market regulations and requirements set by HAAD and DHA.
Senior Account Manager
National Health Insurance Company
Abu Dhabi
06.2008 - 03.2018
- Utilized advanced sales tools and strategies to penetrate new markets and build strong relationships with large employer groups.
- Led team efforts alongside Client Relationship Supervisor on complex tasks to achieve renewal and new business development targets.
- Traveled extensively across the U.A.E. to meet client requirements and support business development initiatives.
- Implemented departmental sales policies and procedures, strengthening distribution channels and enhancing performance outcomes.
- Conducted onboarding sessions for existing and potential clients, as well as job shadowing and training for new team members.
- Assisted new Sales Executives through product, system, policy, and procedure training programs, including sales presentations and mock sessions.
- Reported key account sales progress and performance updates to senior management, ensuring alignment with strategic business objectives.
Teacher assistant
Mosaica Education
Abu Dhabi
01.2006 - 12.2008
- Planned and prepared engaging teaching activities, supporting teachers with classroom management and administrative tasks to enhance student learning.
- Received a Certificate of Excellence Award for teaching multiple subjects from KG2 to Grade 2.
- Delivered professional development programs for K–12 schools in virtual and blended formats, improving teacher effectiveness and student engagement.
Customer Service
Etisalat UAE
Abu Dhabi
08.2006 - 05.2008
- Achieved daily performance targets by managing 200 incoming calls and ensuring 7 hours of online availability, contributing to a customer satisfaction rating of 95%.
- Delivered accurate and timely information to internal and external customers regarding Etisalat's products and services, enhancing customer understanding and engagement.
- Etisalat is a leading multinational telecommunications provider operating in 16 countries across Asia, the Middle East, and Africa.
Education
bachelor's - business administration and management (General)
Swiss Business School (SBS)
ZurichSkills
- Client Needs Assessment
- Customer service
- Communication
- Effective communication
- Team collaboration
- Teamwork
- Leadership skills
- Problem Solving
- Adaptability
- Multitasking
- Time management
- Working under pressure
- Microsoft Office
Certification
Associate, Life Management Institute (ALMI)
HOBBIES
Travelling, Hiking
Timeline
Client Relationship Manager
OneOme
08.2021 - Current
Sr Business Development Manager
Marsh & McLennan Companies' middle east
03.2018 - 01.2020
Senior Account Manager
National Health Insurance Company
06.2008 - 03.2018
Customer Service
Etisalat UAE
08.2006 - 05.2008
Teacher assistant
Mosaica Education
01.2006 - 12.2008
bachelor's - business administration and management (General)
Swiss Business School (SBS)