Elissa Barton
Murfreesboro,TN
Summary
Results-driven professional with a ten years of experience in leadership, client retention, new hire training, and problem-solving. Adept at developing and leading high-performing teams, implementing innovative strategies to foster client satisfaction and loyalty, and designing comprehensive training programs to onboard and develop talent. Skilled at leveraging analytical thinking and creative problem-solving skills to overcome challenges and drive organizational success. Seeking a challenging role where I can utilize my diverse skill set to contribute to business growth and enhance team performance.
Overview
9
9
years of professional experience
Work History
Client Relationship Manager
Vanguard
Remote, TN
01.2021 - Current
- Managed and nurtured client relationships, serving as the primary point of contact for inquiries and concerns.
- Created documents and comprehensive training programs for new hires, ensuring a smooth onboarding process and understanding of company standards and client expectations.
- Implemented client retention strategies, resulting in a 35% increase in customer loyalty and satisfaction.
- Utilized Vanguard-exclusive CRM software to track client interactions, maintain accurate records, and identify opportunities for increased client satisfaction and necessary employee training.
- Provided proactive support and problem-solving to clients, resolving issues in a timely and efficient manner to enhance satisfaction and loyalty.
- Monitored key performance indicators (KPIs) related to client retention and satisfaction, analyzing data to inform strategic decision-making and continuous improvement initiatives.
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
Shift Leader
Hardigg Industries
Front Royal, VA
07.2019 - 12.2020
- Developed and implemented comprehensive training programs for new hires and current employees on compliance requirements and procurement processes within a manufacturing environment, resulting in a 98% timely completion rate and no severe injuries on site.
- Designed training materials and presentations tailored to various job roles, ensuring adherence to military contract guidelines, resulting in a 15% increase in compliance rates.
- Conducted regular training sessions to educate employees on contract-specific procedures, documentation requirements, and reporting obligations, enhancing their proficiency in manufacturing military projects.
- Evaluated training effectiveness through assessments and participant feedback, identifying areas for improvement and implementing enhancements to training programs as needed to ensure maximum impact.
Office Manager
Sentinel Pest Management
Remote, CA
08.2015 - 05.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Managed new and current contracts, ensuring compliance, negotiating favorable terms, and promoting a 20% growth in client base.
- Assisted owner in implementing contract management processes, enhancing efficiency and accuracy.
- Cultivated strong client relationships, serving as the primary point of contact between clients and technicians.
- Utilized proprietary CRM software to keep record of contract details and client interactions, ensuring consistency and client satisfaction, as well as timely payments for services rendered.
- Conducted regular contract reviews to assess technician performance and ensure pricing integrity.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
High School Diploma -
Trinity Catholic High School
Ocala05.2015
Skills
- Team Leadership
- Conflict Resolution
- CRM Software
- Client Retention
- Compliance Management
- Client Relationship Management
- Client Engagement
- Client Needs Assessment
- Root Cause Analysis
- Motivational Leadership
- Client Retention
- Account Management
Additional Information
References:
Paige Cook Coworker
Paige Cook Coworker
656.200.7109
New Hire Trainee at Vanguard
Patti BallBoss
714.757.4814
Owner of Sentinel Pest Management
Languages
English
Native or Bilingual
French
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork-life balanceHealthcare benefitsPersonal development programsWork from home optionCompany CultureTimeline
Client Relationship Manager
Vanguard
01.2021 - Current
Shift Leader
Hardigg Industries
07.2019 - 12.2020
Office Manager
Sentinel Pest Management
08.2015 - 05.2019
High School Diploma -
Trinity Catholic High School