Lauren Sznip

Work History

In2mesee

10.2017 - Current

Liaised with sales, marketing, and management teams to develop individual client solutions
Assessed client needs and developed plans to adequately address current and future objectives.
Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Built relationships with customers and community to establish long-term business growth.
Fostered customer trust by addressing concerns and needs using targeted problem-solving.
Forged and nurtured impactful relationships with customers to cultivate loyalty.
Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

01.2015 - 06.2017

Assessed clients' needs to provide appropriate therapeutic interventions.
Connected clients with available resources to improve plan success.
Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
Supervised meetings with family members to help create support system for clients.
Adapted counseling techniques to best suit individual needs of each client.
Listened to clients' concerns and provided encouragement and support.
Helped clients build life management and coping skills to handle daily needs and specific stressors.
Encouraged clients to set and achieve reasonable goals on weekly basis.

Aleutian Consulting

08.2013 - 01.2016

Scheduled and taught in class and online courses to increase learning opportunities.
Prepared and presented supplementary learning material to support structured lessons.
Identified and recommended staff for key positions and departments.
Contributed to reductions in employee turnover by revamping training programs.
Developed effective training plans based on department needs and objectives.
Implemented diverse instructional methods, optimizing trainee engagement.
Monitored participant workflow and behaviors throughout training process.
Supported productivity increase and business growth through new hire training and mentoring.
Mentored new hires, resulting in stronger staff development and increased productivity.
Monitored and reported trainee progress, introducing new learning tools to address individual needs.

Accelaway

04.2012 - 01.2014

Coordinated florists, photographers, and musicians for events.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Produced concept plans for high-profile corporate meetings and events.
Generated ideas to enhance and expand current event offerings.
Developed creative themes for events and created related activities to engage attendees.
Utilized job-related software to create standard guidelines, calendars and budgets for each event.
Trained and supervised event staff to complete tasks on time.
Liaised with clients to determine exact event requirements.
Utilized social media to promote events and increase attendance.

The Rio

05.2009 - 09.2012

Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
Kept register accurate through correct billing, payment processing, and cash management practices.
Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Conducted meetings with management to discus operational issues and develop ways to improve services.
Observed servers to provide feedback and coaching in areas requiring improvement.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Bussed and reset tables to keep dining room and work areas clean.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Cultivated warm relationships with regular customers.
Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.