Afre’Shauna Claiborne
McKinney,TX
Summary
Self-motivated processor brings proven leadership, organizational and customer relations skills. Also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Loan Setup Adimnistrator
Loandepot
06.2022 - Current
- Evaluate loan requests and documents to verify accuracy and completeness.
- Obtain WVOE, VOE, and HOIs
- Run Credit, Flood and Property Reports
- Promotes a positive work environment through effective communication skills and teamwork initiatives.
- Monitor pipelines to track and log status of loans.
- Provide quick turnaround times to maintain fast-past schedule.
- Review loan files for completeness, identified missing documentation, and generated condition lists for applicants.
Customer Lending Representative
LoanDepot
02.2020 - 06.2022
- Handled 200-300 calls per day on an outbound dialer
- Provide excellent customer service to prospective customers and builds rapport quickly.
- Verify information submitted by the consumer through an online inquiry.
- Identify customer’s goals and objectives.
- Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation.
Licensed Insurance Agent
Geico
07.2018 - 01.2020
- Negotiated contracts and terms of sale with potential customers.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Promoted products and services using upselling and other sales strategies.
- Collected premiums on or before effective date of coverage.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Analyzed customer needs to provide customized insurance solutions.
Customer Service Representative
Globe Life
08.2016 - 07.2018
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Educated customers on company systems, form completion, and access to services.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Addressed customer account discrepancies and concerns.
Licensed Insurance Agent
Fred Loya Insurance
06.2014 - 07.2016
- Negotiated contracts and terms of sale with potential customers.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Promoted products and services using upselling and other sales strategies.
- Calculated quotes and educated potential clients on insurance options.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Exceeded corporate quotas for monthly policy sales.
- Developed sales leads from direct referrals, networking and targeted marketing campaigns.
Cashier/Sales Associate
Polo Ralph Lauren
09.2011 - 06.2014
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Processed refunds and exchanges in accordance with company policy.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Mckinney Boyd High School
Mckinney, TX06.2011
Skills
- Customer Communication
- Data Collection
- Information Verification
- Microsoft Office
- Generating Reports
- Customer Service
- Pipeline Management
- Processing procedures
Career Overview
Dedicated Customer Service Representative motivated to maintain customer service satisfaction and contribute to company success. I’ve been in the customer service and sales industry for over 8 years. I am well versed in the business office operation in the public relation. I believe in applying myself to the most upmost to complete any task given and within the required timeframe.
References
- Al Gibbs, King of Klean, (469) 500-4184
- Ashley Gleason, loanDepot (214) 535-7319
- Liz Todd, Geico, (913) 775-3133
Timeline
Loan Setup Adimnistrator
Loandepot
06.2022 - Current
Customer Lending Representative
LoanDepot
02.2020 - 06.2022
Licensed Insurance Agent
Geico
07.2018 - 01.2020
Customer Service Representative
Globe Life
08.2016 - 07.2018
Licensed Insurance Agent
Fred Loya Insurance
06.2014 - 07.2016
Cashier/Sales Associate
Polo Ralph Lauren
09.2011 - 06.2014
High School Diploma -
Mckinney Boyd High School
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