Summary
Overview
Work History
Education
Skills
Career Overview
References
Timeline
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Afre’Shauna Claiborne

McKinney,TX

Summary

Self-motivated processor brings proven leadership, organizational and customer relations skills. Also a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

12
12
years of professional experience

Work History

Loan Setup Adimnistrator

Loandepot
06.2022 - Current
  • Evaluate loan requests and documents to verify accuracy and completeness.
  • Obtain WVOE, VOE, and HOIs
  • Run Credit, Flood and Property Reports
  • Promotes a positive work environment through effective communication skills and teamwork initiatives.
  • Monitor pipelines to track and log status of loans.
  • Provide quick turnaround times to maintain fast-past schedule.
  • Review loan files for completeness, identified missing documentation, and generated condition lists for applicants.

Customer Lending Representative

LoanDepot
02.2020 - 06.2022
  • Handled 200-300 calls per day on an outbound dialer
  • Provide excellent customer service to prospective customers and builds rapport quickly.
  • Verify information submitted by the consumer through an online inquiry.
  • Identify customer’s goals and objectives.
  • Send quality lead transfers to our Loan Officers who are licensed and able to continue the conversation.

Licensed Insurance Agent

Geico
07.2018 - 01.2020
  • Negotiated contracts and terms of sale with potential customers.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Promoted products and services using upselling and other sales strategies.
  • Collected premiums on or before effective date of coverage.
  • Educated clients on insurance policies and procedures.
  • Finalized sales and collected necessary deposits.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Analyzed customer needs to provide customized insurance solutions.

Customer Service Representative

Globe Life
08.2016 - 07.2018
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Educated customers on company systems, form completion, and access to services.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Addressed customer account discrepancies and concerns.

Licensed Insurance Agent

Fred Loya Insurance
06.2014 - 07.2016
  • Negotiated contracts and terms of sale with potential customers.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Promoted products and services using upselling and other sales strategies.
  • Calculated quotes and educated potential clients on insurance options.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Exceeded corporate quotas for monthly policy sales.
  • Developed sales leads from direct referrals, networking and targeted marketing campaigns.

Cashier/Sales Associate

Polo Ralph Lauren
09.2011 - 06.2014
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Processed refunds and exchanges in accordance with company policy.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

Mckinney Boyd High School
Mckinney, TX
06.2011

Skills

  • Customer Communication
  • Data Collection
  • Information Verification
  • Microsoft Office
  • Generating Reports
  • Customer Service
  • Pipeline Management
  • Processing procedures

Career Overview

Dedicated Customer Service Representative motivated to maintain customer service satisfaction and contribute to company success. I’ve been in the customer service and sales industry for over 8 years. I am well versed in the business office operation in the public relation. I believe in applying myself to the most upmost to complete any task given and within the required timeframe.

References

  • Al Gibbs, King of Klean, (469) 500-4184
  • Ashley Gleason, loanDepot (214) 535-7319
  • Liz Todd, Geico, (913) 775-3133

Timeline

Loan Setup Adimnistrator

Loandepot
06.2022 - Current

Customer Lending Representative

LoanDepot
02.2020 - 06.2022

Licensed Insurance Agent

Geico
07.2018 - 01.2020

Customer Service Representative

Globe Life
08.2016 - 07.2018

Licensed Insurance Agent

Fred Loya Insurance
06.2014 - 07.2016

Cashier/Sales Associate

Polo Ralph Lauren
09.2011 - 06.2014

High School Diploma -

Mckinney Boyd High School
Afre’Shauna Claiborne