Africa Arce
Tampa,FL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Server
Bahama Breeze Island Grille
12.2021 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Operation Specialist
United States Navy, USN
08.2016 - 08.2021
- Developed coordinates for Naval Operations such as, flight operations and weapon testing while out to sea.
- Updating the link picture for the entire amphibious readiness group, consisting multiple ships and other vessels.
- Organized trainings for junior sailors to enhance our abilities to execute all missions assigned to our division.
- Tracked and classified potential contacts and threats while out at sea to provide a clear picture to senior enlisted and officers.
Line Cook
Chipotle Grill
04.2015 - 08.2016
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Enhanced customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Mastered various cooking techniques, broadening menu offerings and introducing innovative dishes.
- Mentored junior staff members in culinary skills and techniques, fostering professional growth within the team.
Drive-Thru Cashier
Taco Bell
08.2011 - 08.2016
- Enhanced customer satisfaction by providing fast and accurate order processing at the drive-thru window.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Streamlined order-taking processes to improve overall speed of service for customers.
- Developed strong communication skills while interacting with diverse clientele daily.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
- Handled customer inquiries and complaints professionally, resolving issues promptly and courteously.
- Improved team productivity by assisting with food preparation during peak hours when needed.
Cashier
Mcdonalds
01.2010 - 01.2011
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma -
Wharton High School
Tampa, FL06.2013
Skills
- Guest Engagement
- Food Running
- Safe Food Handling
- Order Accuracy
- Front-Of-House Display Creation
- Item Promotion
- High-Volume Dining
- Suggestive Selling
Timeline
Server
Bahama Breeze Island Grille
12.2021 - Current
Operation Specialist
United States Navy, USN
08.2016 - 08.2021
Line Cook
Chipotle Grill
04.2015 - 08.2016
Drive-Thru Cashier
Taco Bell
08.2011 - 08.2016
Cashier
Mcdonalds
01.2010 - 01.2011
High School Diploma -
Wharton High School