Africa Nutt
Patient Care Coordinator
Sacramento,CA
Summary
Dynamic healthcare professional with a strong background in patient care coordination and operational efficiency, recognized for exceptional leadership and organizational skills. Proven track record of enhancing patient satisfaction and streamlining administrative processes to ensure high-quality outcomes in clinical settings. Known for adaptability and effective collaboration with medical teams to meet evolving patient needs while consistently delivering superior support and communication. Committed to leveraging expertise to positively impact the Patient Service Representative role and drive organizational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Mindful Health Solutions
07.2016 - 04.2025
- Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
- Answer incoming telephone calls, greet and check in patients in a professional, courteous, and timely manner. Register and schedule patients correctly and obtain accurate insurance information. Verify and print insurance eligibility via online or telephone based eligibility systems and make appropriate changes to demographic and insurance information in the EMR system (Nextgen). Check out patients with basic knowledge about services performed, post services and payments to practice management system.
- Prepare paperwork and update provider schedules. Handling billing and collections. Scan in documents and call in prescription refills. Obtain and process referrals and prior authorizations if needed. Responsible for scanning, faxing and photocopying all documents into EMR system.
- Led patient scheduling and intake processes to enhance operational efficiency.
- Streamlined communication between clinical staff and patients, improving service delivery.
- Enhanced workflow processes, reducing appointment wait times and increasing patient satisfaction.
- Mentored junior staff on best practices in patient engagement and support strategies.
- Coordinated multidisciplinary team meetings to discuss patient progress and treatment plans.
- Analyzed patient feedback to identify areas for improvement in care coordination services.
- Implemented electronic health record systems to optimize data management and accessibility.
- Developed training programs for new coordinators to ensure consistency in patient care practices.
Medical Receptionist
BETTER LIVING CHIROPRACTIC
05.2008 - 11.2014
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Transmit information or documents to customers, using computer, mail, or facsimile machine.
- File and maintain records.
- Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
- Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
- Receive payment and record receipts for services.
- Perform duties, such as taking care of plants or straightening magazines to maintain lobby or reception area.
Education
A.S. - Healthcare Administration
Western Career College
Pleasant Hill, CA07.2004
Skills
- Microsoft Office
- EMR
- Medical terminology
- Computer skills
- Outlook
- Medical Office Experience
- Customer Service
- English
- Receptionist
- Microsoft Excel
- Billing
- Scheduling
- Training
- Multi-line Phone Systems
- Microsoft Word
- Cash Handling
- Microsoft Outlook
- Data Entry
- Insurance Verification
- Organizational Skills
Certification
Driver's License
Timeline
Lead Patient Care Coordinator
Mindful Health Solutions
07.2016 - 04.2025
Medical Receptionist
BETTER LIVING CHIROPRACTIC
05.2008 - 11.2014
A.S. - Healthcare Administration
Western Career College
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