AFROZ HUSAIN
New York,NY
Summary
Management and customer service professional with extensive experience in coordinating daily operations and enhancing customer satisfaction. Skilled in supervising staff, resolving issues, and maintaining efficient workflows in fast-paced environments to drive business success.
Overview
33
33
years of professional experience
Work History
General Manager of Operations
SELF-EMPLOYED
New York, USA
01.2016 - 01.2025
- Managed daily business operations, including customer service, scheduling, purchasing, and administrative responsibilities.
- Coordinated day-to-day activities to ensure efficient and organized business operations.
- Managed customer relationships and resolved issues in a professional and timely manner.
- Oversaw financial transactions, inventory, supplies, and business records.
- Supervised and coordinated staff as needed to maintain smooth operations.
- Developed strong organizational, communication, and problem-solving skills through independent business management.
Customer Service / Store Owner
US Grocery Deli
New York, USA
01.2004 - 01.2015
- Managed daily store operations and provided high-quality customer service.
- Supervised employees and coordinated daily assignments and responsibilities.
- Handled customer concerns, complaints, and service issues.
- Managed inventory, ordering, suppliers, and daily business transactions.
- Maintained an organized and efficient work environment.
- Built strong relationships with customers and vendors.
General Manager
Le Croissant
New York, USA
01.1997 - 01.2004
- Managed daily restaurant operations and coordinated staff activities.
- Supervised employees and assigned daily responsibilities.
- Oversaw customer service and resolved operational issues.
- Coordinated inventory, supplies, ordering, and vendor relationships.
- Ensured efficient workflow and maintained workplace standards.
- Assisted with scheduling, training, and employee management.
General Manager
Not Just Donut
New York, USA
03.1995 - 12.1997
- Directed daily business operations and supervised staff.
- Coordinated employee schedules and daily assignments.
- Managed customer service and addressed customer concerns.
- Monitored inventory and coordinated product and supply orders.
- Maintained efficient operations in a fast-paced environment.
Salesperson
Westchester Apparel
Queens, USA
06.1992 - 11.1994
- Provided customer service and assisted customers with product selection.
- Processed sales transactions and maintained accurate customer service records.
- Assisted with inventory organization and daily store operations.
- Worked collaboratively with management and coworkers to meet customer needs.
Education
Master of Arts -
Premier University of Technology
01-1991
Bachelor of Arts -
Premier University of Technology
01-1988
Higher Secondary School Certificate (H.S.C.) -
Sylhet Govt. Women's College
01-1987
Secondary School Certificate (S.S.C.) -
K.G.U. Girls High School
01-1985
Skills
- Operations & Administrative Management
- Team Leadership & Staff Supervision
- Customer Service
- Business Operations
- Scheduling & Coordination
- Problem Solving
- Vendor & Customer Relations
- Inventory & Supply Management
- Cash & Business Management
- Conflict Resolution
- Staff Training
- Multilingual Communication
Languages
- English, Fluent
- Bengali, Fluent
- Hindi, Working Proficiency
- Urdu, Working Proficiency
Timeline
General Manager of Operations
SELF-EMPLOYED
01.2016 - 01.2025
Customer Service / Store Owner
US Grocery Deli
01.2004 - 01.2015
General Manager
Le Croissant
01.1997 - 01.2004
General Manager
Not Just Donut
03.1995 - 12.1997
Salesperson
Westchester Apparel
06.1992 - 11.1994
Master of Arts -
Premier University of Technology
Bachelor of Arts -
Premier University of Technology
Higher Secondary School Certificate (H.S.C.) -
Sylhet Govt. Women's College
Secondary School Certificate (S.S.C.) -
K.G.U. Girls High School