Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Afshan Zafar

Cumming,Georgia

Overview

21
21
years of professional experience
1
1
Certification

Work History

Substitute Teacher

HSA Academy
08.2023 - 04.2025
  • Developed lesson plans to accommodate diverse learning styles and classroom environments.
  • Engaged students through interactive activities, fostering participation and enthusiasm for learning.
  • Implemented classroom management techniques to maintain a productive learning environment.
  • Collaborated with lead teachers to align curriculum objectives and instructional strategies.
  • Provided individualized support to students, enhancing their understanding of core subjects.

Account Manager / Sales Associate

Super Little Gifts
02.2021 - 08.2024
  • Managed client relationships to ensure satisfaction and retention.
  • Developed tailored marketing strategies for diverse customer segments.
  • Coordinated with cross-functional teams to streamline order fulfillment processes.
  • Analyzed customer feedback to identify service improvement opportunities.
  • Oversaw project timelines, ensuring deliverables met or exceeded expectations.

Sales Associate, Account Manager

Izzah Couture
06.2017 - 12.2019
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained knowledge of current promotions and sales to inform customers effectively.
  • Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
  • Managed inventory levels, ensuring product availability and proper merchandising standards.
  • Resolved customer inquiries and complaints professionally, fostering loyalty and repeat business.
  • Analyzed sales trends to identify opportunities for upselling and cross-selling products.

Assistant Manager of Operations

Tiny Steps
01.2006 - 10.2008
  • Coordinated daily operations to ensure efficiency and adherence to procedures.
  • Assisted in developing operational strategies that improved workflow and productivity.
  • Streamlined inventory management processes, reducing discrepancies and enhancing accuracy.
  • Trained new team members on operational standards and best practices for performance excellence.
  • Monitored staff performance, providing feedback and support to enhance team effectiveness.
  • Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.

Account Manager

BG Utilties
05.2004 - 10.2006
  • Managed client accounts, ensuring satisfaction and timely resolution of issues.
  • Developed strategic relationships with key stakeholders to enhance service delivery.
  • Collaborated with cross-functional teams to implement process improvements and streamline operations.
  • Analyzed client feedback to identify trends and drive service enhancements.
  • Prepared detailed reports on account performance and presented findings to management.

Administrator

KD Grammar
08.2004 - 01.2006
  • Managed daily office operations and ensured efficient workflow through effective scheduling.
  • Assisted in maintaining accurate records using company-specific document management systems.
  • Coordinated communication between departments to facilitate project completion and address issues promptly.
  • Developed and implemented streamlined processes to improve administrative efficiency and reduce errors.

Education

Bachelor of Arts - Early Childhood Education

Stockport College Higher Education
Manchester, UK

Skills

  • Customer Service & Client Relations
  • Account Management
  • Administrative Support
  • Classroom & Childcare Support
  • Communication & Interpersonal Skills
  • Problem Solving & Conflict Resolution
  • Data Entry & Record Management

Certification

TEFOL

Java Script

Languages

Urdu
Native or Bilingual
Hindi
Full Professional

Timeline

Substitute Teacher

HSA Academy
08.2023 - 04.2025

Account Manager / Sales Associate

Super Little Gifts
02.2021 - 08.2024

Sales Associate, Account Manager

Izzah Couture
06.2017 - 12.2019

Assistant Manager of Operations

Tiny Steps
01.2006 - 10.2008

Administrator

KD Grammar
08.2004 - 01.2006

Account Manager

BG Utilties
05.2004 - 10.2006

Bachelor of Arts - Early Childhood Education

Stockport College Higher Education
Afshan Zafar