Afshan Zafar
Cumming,Georgia
Overview
21
21
years of professional experience
1
1
Certification
Work History
Substitute Teacher
HSA Academy
08.2023 - 04.2025
- Developed lesson plans to accommodate diverse learning styles and classroom environments.
- Engaged students through interactive activities, fostering participation and enthusiasm for learning.
- Implemented classroom management techniques to maintain a productive learning environment.
- Collaborated with lead teachers to align curriculum objectives and instructional strategies.
- Provided individualized support to students, enhancing their understanding of core subjects.
Account Manager / Sales Associate
Super Little Gifts
02.2021 - 08.2024
- Managed client relationships to ensure satisfaction and retention.
- Developed tailored marketing strategies for diverse customer segments.
- Coordinated with cross-functional teams to streamline order fulfillment processes.
- Analyzed customer feedback to identify service improvement opportunities.
- Oversaw project timelines, ensuring deliverables met or exceeded expectations.
Sales Associate, Account Manager
Izzah Couture
06.2017 - 12.2019
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Maintained knowledge of current promotions and sales to inform customers effectively.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Managed inventory levels, ensuring product availability and proper merchandising standards.
- Resolved customer inquiries and complaints professionally, fostering loyalty and repeat business.
- Analyzed sales trends to identify opportunities for upselling and cross-selling products.
Assistant Manager of Operations
Tiny Steps
01.2006 - 10.2008
- Coordinated daily operations to ensure efficiency and adherence to procedures.
- Assisted in developing operational strategies that improved workflow and productivity.
- Streamlined inventory management processes, reducing discrepancies and enhancing accuracy.
- Trained new team members on operational standards and best practices for performance excellence.
- Monitored staff performance, providing feedback and support to enhance team effectiveness.
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
Account Manager
BG Utilties
05.2004 - 10.2006
- Managed client accounts, ensuring satisfaction and timely resolution of issues.
- Developed strategic relationships with key stakeholders to enhance service delivery.
- Collaborated with cross-functional teams to implement process improvements and streamline operations.
- Analyzed client feedback to identify trends and drive service enhancements.
- Prepared detailed reports on account performance and presented findings to management.
Administrator
KD Grammar
08.2004 - 01.2006
- Managed daily office operations and ensured efficient workflow through effective scheduling.
- Assisted in maintaining accurate records using company-specific document management systems.
- Coordinated communication between departments to facilitate project completion and address issues promptly.
- Developed and implemented streamlined processes to improve administrative efficiency and reduce errors.
Education
Bachelor of Arts - Early Childhood Education
Stockport College Higher Education
Manchester, UKSkills
- Customer Service & Client Relations
- Account Management
- Administrative Support
- Classroom & Childcare Support
- Communication & Interpersonal Skills
- Problem Solving & Conflict Resolution
- Data Entry & Record Management
Certification
TEFOL
Java Script
Languages
Urdu
Native or Bilingual
Hindi
Full Professional
Timeline
Substitute Teacher
HSA Academy
08.2023 - 04.2025
Account Manager / Sales Associate
Super Little Gifts
02.2021 - 08.2024
Sales Associate, Account Manager
Izzah Couture
06.2017 - 12.2019
Assistant Manager of Operations
Tiny Steps
01.2006 - 10.2008
Administrator
KD Grammar
08.2004 - 01.2006
Account Manager
BG Utilties
05.2004 - 10.2006
Bachelor of Arts - Early Childhood Education
Stockport College Higher Education