Emily Gonzalez
MAPLESVILLE,AL
Summary
Bilingual professional (English/Spanish) with diverse experience in legal intake, recruiting and staffing, retail sales, customer service, and team leadership. Proven ability to build strong client relationships, exceed sales and performance goals, conduct interviews, manage high-volume phone communications, and provide exceptional support in fast-paced environments. Experienced in translating between English and Spanish, onboarding new hires, resolving customer concerns, and maintaining accurate documentation while handling confidential information. Recognized for strong communication skills, adaptability, attention to detail, and a commitment to delivering outstanding service to clients, customers, and candidates.
Overview
5
5
years of professional experience
Work History
Substitute Teacher
Kelly Educational Services
Calera, AL
11.2022 - Current
- Managing a classroom to create a safe and productive environment
- Set positive expectations for behavior and what to do if a student acts out are essential tools for maintaining an environment where students can learn.
- Used public speaking skills to deliver instruction and explain tasks to students
- Interact with students and build trust
- Plan to take calls before school and are ready to leave once they accept a position
Bilingual Talent Coordinator
Automation Personnel Services
Clanton, AL
03.2026 - 07.2026
- Answered high-volume inbound calls from job seekers and provided information about available employment opportunities.
- Conducted interviews to evaluate candidates' work history, education, job skills, and shift preferences.
- Matched qualified candidates with positions that aligned with their experience, skills, and availability.
- Guided new hires through the onboarding process and provided first-day support to ensure a smooth start.
- Maintained regular communication with employees regarding attendance, call-out procedures, and workplace expectations.
- Communicated with client companies via email regarding staffing needs, open positions, and workforce updates.
- Processed employee terminations based on client requests while maintaining professionalism and confidentiality.
- Delivered bilingual (English/Spanish) support to candidates and clients, ensuring clear and effective communication throughout the hiring process.
Bilingual Intake Specialist
Alexander Shunnarah Personal Injury Attorneys
Birmingham, AL
03.2025 - 11.2025
- Answered high-volume inbound calls from job seekers and provided information about available employment opportunities.
- Conducted interviews to evaluate candidates' work history, education, job skills, and shift preferences.
- Matched qualified candidates with positions that aligned with their experience, skills, and availability.
- Guided new hires through the onboarding process and provided first-day support to ensure a smooth start.
- Maintained regular communication with employees regarding attendance, call-out procedures, and workplace expectations.
- Communicated with client companies via email regarding staffing needs, open positions, and workforce updates.
- Processed employee terminations based on client requests while maintaining professionalism and confidentiality.
- Delivered bilingual (English/Spanish) support to attorneys and clients, ensuring clear and effective communication throughout the hiring process.
Authorized Retailer
T-Mobile
Alabaster, AL
04.2024 - 03.2025
- Consistently achieved customer sales by providing friendly, knowledgeable service and product recommendations.
- Greeted customers, asked open-ended questions, and identified their wireless and technology needs.
- Met and frequently exceeded sales goals through effective upselling and cross-selling techniques.
- Recommended products, devices, and service plans based on customer budgets and preferences.
- Maintained an organized, well-stocked, and visually appealing sales floor through regular merchandising and inventory resets.
Manager
Boost Moblie
Pelham, AL
08.2021 - 02.2022
- planning and evaluating department activities
- Ensured a safe, secure, and legal work environment
- enforcing quality and customer service standards
- Captured consistent customer sales with friendly and knowledgeable support
- Captured consistent customer sales with friendly and knowledgeable support
- Greeted customers and asked open-ended questions to assist needs.
- Met sales
- Frequently exceeding target sales by taking advantage of upselling opportunities
- Recommended merchandise to suit customer budget and preferences
- Kept store shelves, racks and presentable with frequent resets
Education
Associate of Science - Ultrasound
Trenholm State Community College
Montgomery05-2027
High School Diploma -
Calera High School
Calera, AL05-2020
Skills
- Bilingual Communication (English & Spanish)
- Customer Service & Client Relations
- Legal Intake & Case Documentation
- Talent Acquisition & Recruiting
- Candidate Interviewing & Screening
- Employee Onboarding
- Live Interpretation & Translation
- Sales & Upselling
- Goal & Quota Achievement
- Relationship Building
- Conflict Resolution
- Active Listening
- Verbal & Written Communication
- High-Volume Phone Support
- Call Center Operations
- Appointment Scheduling
- Data Entry & Record Management
- Microsoft Office (Word, Excel, Outlook)
- Email & Professional Correspondence
- Team Leadership
- Staff Training & Mentoring
- Classroom Management
- Problem-Solving
- Time Management
- Multitasking
- Organization & Attention to Detail
- Confidentiality & HIPAA/Client Privacy Awareness
- Adaptability & Fast Learning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Talent Coordinator
Automation Personnel Services
03.2026 - 07.2026
Bilingual Intake Specialist
Alexander Shunnarah Personal Injury Attorneys
03.2025 - 11.2025
Authorized Retailer
T-Mobile
04.2024 - 03.2025
Substitute Teacher
Kelly Educational Services
11.2022 - Current
Manager
Boost Moblie
08.2021 - 02.2022
Associate of Science - Ultrasound
Trenholm State Community College
High School Diploma -
Calera High School