Afton Anderson
Leitchfield,KY
Summary
Accomplished Manager/Server at Yamato Japanese Steakhouse & Sushi Bar, adept in leadership and problem-solving, significantly enhancing dining experience and staff performance. Excelled in relationship building and strategic planning, ensuring compliance and customer satisfaction. Demonstrated expertise in training and operational efficiency, fostering a collaborative and friendly environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager/Server
Yamato Japanese Steakhouse & Sushi Bar
Leitchfield, KY
07.2017 - Current
- Provided guidance to servers on proper etiquette when dealing with customers.
- Supervised service staff in providing quality service to customers in a timely manner.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Interacted and engaged with patrons to promote friendly environment.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Conducted regular staff meetings to discuss changes in policy and procedures or other relevant topics.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Leveraged POS system to receive and take guest orders and process payment.
- Designed schedules for front of house employees, adapting plans based on seasons, days and employee availability.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Prepared various reports related to sales figures, employee performance for management review.
- Trained new servers on menu items and restaurant standards.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Assigned duties to servers and monitored their performance.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Trained new employees to perform duties.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Server
K's Cafe
Clarkson, KY
08.2013 - 04.2015
- Presented menus and answered questions regarding items.
- Trained new employees to perform duties.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Delivered food orders promptly and courteously.
- Followed health safety guidelines when preparing and serving food products.
- Informed customers of daily specials and signature menu items.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Arts -
Elizabethtown Community And Technical College
Elizabethtown, KY12-2013
Skills
- Friendly, positive attitude
- Peer support ethics
- Substance abuse awareness
- Recovery planning
- Leadership skills
- Relationship building skills
- Relapse prevention
- Problem-solving skills
Certification
- Adult Peer Support Specialist
Accomplishments
- I successfully graduated from Trilogy Recovery Center in Hopkinsville, ky in 2022 (Alumni).
- I successfully graduated from Drug Court in Leitchfield, Ky in 2023 (Alumni).
- I sponsor recovering addicts.
- I am a trained volunteer at the Grayson County Jail to attend and operate the Alcoholics Anonymous meetings for the female inmates.
Timeline
Manager/Server
Yamato Japanese Steakhouse & Sushi Bar
07.2017 - Current
Server
K's Cafe
08.2013 - 04.2015
Associate of Arts -
Elizabethtown Community And Technical College