Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Industry
Industry
Volunteer
Selina Pisanelli

Selina Pisanelli

Palm Bay,FL

Summary

Responsible administrator proficient in delegating and competent at following directions. Passionate and motivated, with a drive for excellence. 20+ years in customer service.

Overview

10
10
years of professional experience
1
1
Certificate

Work History

Manager/Server

Oceanside Pizza
08.2021 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Increased sales significantly by upselling higher-end products to customers.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Head Housekeeper

WoodSpring Suites West Melbourne I-95
09.2017 - 06.2018
  • Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
  • Inventory stock to ensure that supplies and equipment are available in adequate amounts
  • Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
  • Streamlined housekeeping processes for increased efficiency and reduced labor costs.
  • Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Collaborated with front desk personnel to address guest concerns promptly and courteously.
  • Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.

Server

Golden Corral Buffet and Grill
08.2014 - 11.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Education

High School Diploma -

Eau Gallie Highschool
Melbourne, FL
05.2003

Skills

  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Customer Service
  • Positive Attitude
  • Multitasking Abilities
  • Hiring and Training
  • Self Motivation
  • Reliability
  • Professionalism
  • Verbal and written communication

Certification

Food Manager Certification

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Timeline

Manager/Server

Oceanside Pizza
08.2021 - Current

Head Housekeeper

WoodSpring Suites West Melbourne I-95
09.2017 - 06.2018

Server

Golden Corral Buffet and Grill
08.2014 - 11.2017

High School Diploma -

Eau Gallie Highschool

Industry

Hospitality

Customer service and retail

Food Service


Industry

Hospitality

Customer service and retail

Food Service


Similar Profiles

CREATE PROFILE
Selina Pisanelli