Hector Garcia
Miami,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Server Manager
Hometown BBQ
06.2022 - 01.2025
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Led team of servers to consistently meet customer service and sales targets.
Server Manager
Cafe Bastille
05.2021 - 09.2022
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
Server
Hutong
07.2019 - 03.2021
Food Server
Ava's
01.2019 - 06.2019
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
Server
Sawa Restaurant & Lounge
06.2018 - 01.2019
Server/Lead Barback
Front Porch Cafe
10.2013 - 06.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Business Administration
Miami Dade College
Miami, FL05-2017
Skills
- Problem-solving
- Customer service
- Multitasking
- Excellent communication
- Teamwork and collaboration
- Friendly, positive attitude
- Bilingual (English & Spanish)
Timeline
Server Manager
Hometown BBQ
06.2022 - 01.2025
Server Manager
Cafe Bastille
05.2021 - 09.2022
Server
Hutong
07.2019 - 03.2021
Food Server
Ava's
01.2019 - 06.2019
Server
Sawa Restaurant & Lounge
06.2018 - 01.2019
Server/Lead Barback
Front Porch Cafe
10.2013 - 06.2018
Bachelor of Science - Business Administration
Miami Dade College
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