Afton Victoria Peck
Asheville,NC
Summary
Customer Service Specialist with proven expertise in prioritizing and multitasking within fast-paced environments. Demonstrates a strong ability to collaborate effectively with teams to achieve both personal and organizational objectives. Recognized for adeptly resolving escalated customer support issues, enhancing overall client satisfaction and loyalty. Core competencies include problem-solving, communication, and conflict resolution.
Overview
12
12
years of professional experience
Work History
Airbnb Manager
Self Employed
Asheville, NC
06.2023 - Current
- Reviewed client feedback metrics to create actionable improvement agendas.
- Enhanced customer satisfaction through effective problem resolution.
- Promoted high customer satisfaction with knowledgeable and friendly service.
Customer Service Representative
PPD Multimedia
Santa Cruz, CA
03.2019 - Current
- Resolve queries to ensure customer satisfaction.
- Streamline customer service operations by recommending key adjustments.
- Analyze survey data to drive improvements in customer experience.
Case Manager
Solutions CRCC
Springboro, OH
01.2016 - 03.2019
- Developed individualized care plans
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated Communication with multiple parties to address client needs.
Optics and Fulfillment Lab Manager
Frameri
Cincinnati, OH
02.2013 - 01.2016
- Conducted quality control tests and monitored results for accuracy.
- Coordinated with vendors regarding product orders, delivery timelines, and pricing information.
- Developed standard operating procedures for laboratory personnel to ensure compliance with safety regulations.
Education
Bachelor of Science - Kinesiology And Health
Miami University
Oxford, OH12-2014
Bachelor of Science - Dietetics
Sinclair Community College
Dayton, OH08-2011
Skills
- Account updating
- Conflict mediation
- Customer relations
- Creative problem solving
- Call center operations
- Task prioritization
Accomplishments
- The National Society of Leadership and Success – Sigma Alpha Pi
- Crisis Prevention Intervention Specialist
- Kappa Kappa Gamma & Lt. Williams Fisher Memorial Scholarships
Timeline
Airbnb Manager
Self Employed
06.2023 - Current
Customer Service Representative
PPD Multimedia
03.2019 - Current
Case Manager
Solutions CRCC
01.2016 - 03.2019
Optics and Fulfillment Lab Manager
Frameri
02.2013 - 01.2016
Bachelor of Science - Kinesiology And Health
Miami University
Bachelor of Science - Dietetics
Sinclair Community College
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