Aga Maliha Emran
New York,NY
Summary
Results-driven professional with 9+ years of experience in sales, customer service, collections, and loan processing. Known for strong communication, high conversion rates, and excellent client retention. Passionate about driving growth and solving problems through strategic thinking and people skills. Quick learner with a proven ability to adapt in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Solar Energy Consultant
HyTech
New York, NY
03.2023 - Current
- Generated solar leads through direct outreach and referrals.
- Conduct in-depth consultations to educate homeowners on solar energy benefits, savings projections, and system performance.
- Collect and analyze utility data to design customized solar proposals tailored to each home’s energy usage.
- Assess roof viability for solar installation; coordinate with roofing partners to provide quotes, and facilitate upgrades when necessary.
- Create and present full solar project proposals, including financial comparisons between current utility costs and solar.
- Identify optimal financing options by comparing loan products, managing credit checks, and securing approvals.
- Manage the full contract process — prepare documentation, explain terms, and guide clients through signing.
- Schedule site surveys, and interpret results to ensure project readiness.
- Open and manage Department of Buildings (DOB) accounts, handling all required paperwork and compliance for permitting.
- Coordinate additional services, such as main service panel upgrades, post-survey, and modify proposals as needed.
- Maintain client communication throughout the project lifecycle to ensure clarity, satisfaction, and successful installation.
Collections Manager
Yellowstone Capital LLC
Fort Lee, NJ
03.2022 - 03.2023
- Executed comprehensive research on accounts to solve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Executed exceptional customer service in collections, quickly resolving concerns and aligning with company principles.
- Worked with legal resources and recovery teams to manage default issues.
- Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
- Reduced delinquency rates with proactive account monitoring and timely communication.
- Established strong relationships with customers, fostering open communication channels for effective debt resolution.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Established procedures for collection of past due amounts.
- Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Funding Manager
Yellowstone Capital LLC
Long Island City, NY
09.2021 - 02.2022
- Conducted thorough credit checks and background verifications on applicants.
- Reviewed and analyzed client bank statements to assess cash flow, deposits, and repayment ability.
- Verified homeownership status by confirming title documents and ensuring that the applicant was listed on the deed.
- Qualified applicants are based on internal lending criteria and third-party verification tools.
- Coordinated directly with clients to collect necessary documentation and resolve discrepancies.
- Ensured all borrower information was complete, accurate, and compliant before submitting files for final funding approval.
- Created client accounts and maintained accurate records within CRM and funding platforms.
- Flagged any inconsistencies, fraud concerns, or risks in borrower profiles before release of funds.
- Worked closely with the underwriting and sales teams to ensure timely and efficient loan processing.
- Maintained confidentiality and adhered to company and regulatory data protection standards.
Solar Energy Consultant
Kamtech
New York, NY
06.2020 - 01.2022
- Generate and qualify leads via field sales, inbound and outbound calls, and online channels.
- Educate customers on solar energy, available financing options, system designs, and potential savings.
- Conduct site evaluations using tools like Google Earth, utility bills, and usage history to determine solar feasibility.
- Customize proposals using software (e.g., Aurora, Solo, or OpenSolar) to present optimal systems based on customer needs.
- Manage the entire sales cycle, including consultation, proposal presentation, contract negotiation, and closing.
- Maintain accurate records in CRM platforms, and manage follow-ups and pipeline tracking.
- Coordinate with operations, permitting, and installation teams to ensure timely project completion.
- Stay current with state, federal incentives, tax credits, and net metering policies.
- Meet or exceed monthly and quarterly sales targets, and KPIs.
- Provide post-sale support, and maintain positive customer relationships for referrals and reviews.
Loan Processor
Yellowstone Capital LLC
Long Island City, NY
01.2021 - 09.2021
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
Solar Energy Consultant
NY Solar Program
New York, NY
01.2019 - 03.2020
- Canvassed specific neighborhoods to locate potential solar customers.
- Educate homeowners on solar savings, incentives, and system benefits.
- Conduct in-home or virtual consultations to assess energy needs.
- Present proposals and close contracts on-site, or through follow-up.
- Maintain CRM records, and follow up on leads regularly.
- Meet or exceed weekly and monthly sales goals.
Front Desk Manager
Marriott
Dallas, TX
04.2016 - 12.2016
- Supervise front desk staff, scheduling, and daily operations.
- Ensure excellent guest service and resolve issues promptly.
- Manage reservations, room assignments, and billing accuracy.
- Train new team members and enforce hotel policies.
- Coordinate with housekeeping and maintenance for seamless operations.
- Monitor performance metrics and maintain high service standards.
Front Desk Receptionist
Country Inns & Suites
Dallas, TX
01.2015 - 03.2016
- Greet and check in/out guests efficiently.
- Handle phone calls, reservations, and guest inquiries.
- Process payments and maintain accurate records.
- Provide local information and resolve guest issues.
- Coordinate with housekeeping and maintenance as needed.
Education
Paralegal Certification Course - Law
University of California, Berkeley
Berkeley, CA10.2019
Bachelor Of Laws - Law
London of Legal Studies
Dhaka, Bangladesh 07.2015
Skills
- Solar and renewable energy consulting
- B2C sales and door-to-door canvassing
- Virtual and in-home consultations
- High-ticket closing and quota achievement
- Customer relationship management (CRM)
- Utility bill analysis and energy savings proposals
- Credit checks and background screening
- Loan processing and funding qualification
- Home title and ownership verification
- Account setup and documentation
- Collections and delinquency management
- Conflict resolution and negotiation
- Front desk and hospitality operations
- Staff training and team supervision
- Salesforce, HubSpot, Microsoft Office Suite
- Solar tools: Aurora, Solo, OpenSolar (familiar)
- Time management and multitasking
- Strong communication and client retention
- Fast learner and tech adaptable
- Fluent in energy incentives and financing options (PPA, lease, loan, cash)
- Languages: fluent in English, Bangla, Hindi, Urdu, and basic Spanish
Timeline
Solar Energy Consultant
HyTech
03.2023 - Current
Collections Manager
Yellowstone Capital LLC
03.2022 - 03.2023
Funding Manager
Yellowstone Capital LLC
09.2021 - 02.2022
Loan Processor
Yellowstone Capital LLC
01.2021 - 09.2021
Solar Energy Consultant
Kamtech
06.2020 - 01.2022
Solar Energy Consultant
NY Solar Program
01.2019 - 03.2020
Front Desk Manager
Marriott
04.2016 - 12.2016
Front Desk Receptionist
Country Inns & Suites
01.2015 - 03.2016
Paralegal Certification Course - Law
University of California, Berkeley
Bachelor Of Laws - Law
London of Legal Studies