Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGE
Certification
Timeline
Generic

PATRICK N. LUBALA

Normal

Summary

Experienced professional in defining, documenting, and implementing information security policies and procedures. Skilled in assessing security on existing and proposed applications, systems, and databases. Developed employee security awareness programs and incident response plans. Proactive with exceptional work ethic and time management skills. Over 3 years of experience supervising 8 employees and monitoring inventory levels. Dedicated to maintaining safe working procedures and good housekeeping practices. Handles team needs with forward-thinking strategies and a strong focus on daily operations. Well-coordinated planner effective in coordinating schedules and workflows to meet business demands. Proven ability to manage and establish rapport with clients while exceeding company expectations for excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Operations Manager

CVS
10.2022 - Current
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Built dynamic working relationships with team members and support departments to achieve cross-functional objectives.


Cook

Illinois State University
01.2009 - Current
  • Food preparation according to health standards in Mclean County
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Mentored over 10 staff in expectations and parameters of kitchen goals and daily work
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.

Shift Supervisor

CVS
12.2017 - 10.2022
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
  • Helped store management meet standards of service and quality in daily operations
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Trained new employees and delegated daily tasks and responsibilities.

Customer Service

Wal-Mart
06.2012 - 03.2016
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts
  • Provided exceptional services and pleasant shopping experiences to over 100 customers
  • Provided exceptional customer service, addressing resident concerns promptly and professionally.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in brand products

Customer service

Extreme Motor Company Sale Consultants
08.2008 - 12.2008
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement
  • Maintained sense of urgency in answering customer questions and requests through email or voice message
  • Improved sales by managing over 50 customer calls per day.

Education

Bachelor of Science - Business Administration

American Public University
Charles Town, WV
06.2016

BA - Business Administration & Inform Tech. Management

Master of Science - Information Technology Cyber Security

Capella University
Minneapolis, MN
12.2025

Skills

  • Analytical problem-solving
  • Effective team leadership
  • Operational efficiency management
  • Client support
  • Workplace conflict mediation
  • Skilled in managing database platforms
  • Courteous Demeanor
  • Effective problem solver
  • Positive work attitude
  • Safety awareness
  • Operating system management
  • Conduct security assessments
  • Incident response coordination

Accomplishments

  • Completed a job simulation involving identity and access management (IAM) for Tata Consultancy Services, collaborating with a Cybersecurity Consulting team.
  • Acquired expertise in IAM principles, cybersecurity best practices, and strategic alignment with business objectives.
  • Delivered comprehensive documentation and presentations, showcasing the ability to communicate complex technical concepts effectively.

LANGUAGE

French Fluent
English Fluent
Swahili Fluent

Certification

Tata Cybersecurity Security Analyst Job Simulation on Forage - March 2025

Network Cable Network Cable LetsDefend Issued May 2025

Timeline

Operations Manager

CVS
10.2022 - Current

Shift Supervisor

CVS
12.2017 - 10.2022

Customer Service

Wal-Mart
06.2012 - 03.2016

Cook

Illinois State University
01.2009 - Current

Customer service

Extreme Motor Company Sale Consultants
08.2008 - 12.2008

Bachelor of Science - Business Administration

American Public University

BA - Business Administration & Inform Tech. Management

Master of Science - Information Technology Cyber Security

Capella University
PATRICK N. LUBALA