Agapito Laguna
Brooklyn,NY
Summary
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in optimizing customer experience and skilled in providing technical support. Bilingual, highly-motivated achiever eager to take on new challenges.
Overview
6
6
years of professional experience
Work History
Window Mechanic
Facade Construction
New York, NY
01.2021 - 12.2023
- Completed installation and maintenance work on office building windows
- Calculated preliminary measurements for window projects
- Mentored new employees and interns on safety protocols to prevent accidents and mishaps
- Documented and updated maintenance records and work order logs.
- Delegated work to staff, setting priorities and timely goals
- Reported project progress, site problems and labor status to supervisors
- Implemented onsite safety protocols & procedures and properly trained new team members on prevention measure
Admissions Department Assistant
ASA College Manhattan Campus
New York, Manhattan, NY
09.2017 - 01.2021
- Provided guidance to matriculating students on admissions requirements, processes, testing and financial advising
- Documented, maintained and tracked prospective student records/applications
- Performed data entry of student records on CRM platform
- Handled inbound calls & email correspondence with potential/current students concerning educational planning
- Communicated cross-functionally across various departments to increase enrollment numbers
- Thoroughly reviewed applications and evaluated credentials to approve or deny enrollment.
Education
IT Support Professional Certificate - Information Technology
Google Coursera
Online08-2023
ESL Certificate -
New York City College of Technology
New York, NY01.2009
Technology Diploma - Electricity
Institute of Technological Study of Colon
Panama06.2006
Skills
- CRM/Help Desk experience
- Excellent Customer Support Service
- Sales Support
- Fluent in English & Spanish
- Collaborative Team Player
- Inbound and Outbound Calling
- Data Entry
- Technical Troubleshooting
Timeline
Window Mechanic
Facade Construction
01.2021 - 12.2023
Admissions Department Assistant
ASA College Manhattan Campus
09.2017 - 01.2021
IT Support Professional Certificate - Information Technology
Google Coursera
ESL Certificate -
New York City College of Technology
Technology Diploma - Electricity
Institute of Technological Study of Colon
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