AGATA GRZEBYK
Raritan,NJ
Summary
Detail-oriented Dealership Specialist with 20+ years in finance administration, title work, and registration processing. Expertise in managing client accounts and supporting sales teams ensures compliance and accuracy in transactions. As a Senior Client Advisor, focus on customer relationship management and strategic planning drives growth in client base and revenue. Proven problem-solving and leadership skills enhance service delivery and stakeholder relationships.
Overview
1
1
Language
24
24
years of professional experience
Work History
SENIOR CLIENT ADVISOR
FLEMINGTON BMW
FLEMINGTON, NEW JERSEY
04.2017 - Current
- Cultivated strong client relationships through proactive communication via calls, emails, and showroom visits.
- Managed client accounts accurately and efficiently while meeting deadlines.
- Addressed customer complaints promptly, ensuring high levels of satisfaction and loyalty.
- Facilitated showroom consultations and scheduled test drives to enhance customer experience.
- Explained lease and purchase choices using BMW product knowledge.
- Assisted with trade-in conversations and appraisal coordination.
- Supported vehicle delivery steps and reviewed ownership paperwork.
- Processed title documents, all motor vehicle work with different states efficiently
- Attended seminars, webinars, and conferences on financial topics to stay current on industry trends.
Sales Associate
BMW of Springfield
Springfield, NEW JERSEY
04.2012 - 03.2017
- Guided buyers through financing options, lease terms, and purchase paperwork to facilitate informed decisions.
- Presented BMW technology, safety features, and warranty coverage to shoppers.
- Provided prompt responses to customer inquiries and concerns with friendly and knowledgeable service.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Managed title work and motor vehicle documents, ensuring accurate reporting of sold vehicles to manufacturer.
- Collaborated with logistics department to secure timely delivery of goods, enhancing customer satisfaction.
Accounting Manager
HUNTERDON BMW
HUNTERDON, NEW JERSEY
02.2006 - 08.2012
- Oversaw dealership accounting operations for BMW sales, service, and parts departments, ensuring accurate financial reporting and compliance.
- Ensured compliance with local, state, and federal government reporting requirements to the manufacturer and all motor vehicle agencies including title work and registration
- Coordinated vehicle inventory activities, including swaps and deliveries, to streamline processes and enhance operational efficiency.
- Completion of all paperwork related to customer sale right through the titling and registration and title transfers.
- Delivered administrative support to sales associates through training, promotional activities, and transaction processing, facilitating improved sales performance.
Finance Administrator
VIP HONDA
North Plainfield, NEW JERSEY
03.2003 - 04.2004
- Managed finance administration for VIP Honda dealership customer accounts and records.
- Processed loan, lease, and payment documents for automotive sales transactions.
- Reviewed financial information for accuracy and completeness, ensuring reliable reports for upper management.
- Supported development of annual budgets and forecasts, contributing to effective long-term planning.
- Maintained accurate filing systems for contracts, titles, and customer documents.
- Updated vehicle inventory records and coordinated orders to facilitate smooth customer and dealer transactions.
Education
Associate of Science - Business Management
Raritan Valley Community College
Somerville, NJ04-2001
Skills
- Vehicle titling
- Registration processing
- Finance documentation
- Dealership accounting
- Inventory management
- Inventory coordination
- Financial services
- CRM software
- Customer relationship management
- Technical proficiency
- Product knowledge
- Customer service
- Client communication
- Professional conduct
- Information verification
- Computer skills
- Fleet administration
Languages
Polish
Professional
Accomplishments
- Received multiple BMW Profiles in Achievement Awards
Timeline
SENIOR CLIENT ADVISOR
FLEMINGTON BMW
04.2017 - Current
Sales Associate
BMW of Springfield
04.2012 - 03.2017
Accounting Manager
HUNTERDON BMW
02.2006 - 08.2012
Finance Administrator
VIP HONDA
03.2003 - 04.2004
Associate of Science - Business Management
Raritan Valley Community College