Agata Gullace
Customer Service
Chesapeake Beach,MD
Summary
Experienced in customer service through Hostessing and Front Counter which both promotes positive guest experience through greeting, carry out, phone orders, and sitting tables. Also requires a hard work ethic when restaurant is high volume or opening/closing.
Overview
2
2
years of professional experience
Work History
Hostess and Front Counter
Ledo Pizza
Dunkirk , Maryland
07.2020 - Current
- Welcomed guests and maintained pleasant, friendly and professional demeanor.
- Kept up with assigned areas to support even distribution of seating.
- Received payment from guests, made change and issued receipts in accordance with cash handling policies and procedures.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Customer Service experience through taking phone orders, reservations, walk in customers, carry out orders.
Cleaner
Kelly's Quailty Clean
Dunkirk , MD
12.2021 - 01.2022
- Organized and used industrial cleaning products following strict safety procedures.
- Taught many different cleaning strategies and protocols.
- Cleaned wide variety of houses/offices.
- Delivered quality customer service to address urgent needs and cleaning requests.
Front Counter Cashier
Heavenly Chicken
Dunkirk , MD
03.2020 - 07.2020
- Performed cash, card and check transactions to complete customer purchases.
- Occasionally made deliveries, cooked, prepped opening shift food.
- Customer service in taking care of carry out, complying with complaints, phone orders, and mobile orders.
- Greeted customers and responded to requests for information.
Education
Bachelor of Science - Nursing
Shenandoah University
Winchester, VA05.2025
High School Diploma -
Huntingtown High School
Huntingtown, MD06.2021
Skills
- Guest Greeting
- Active Listening and Communication
- Warm and Welcoming
- Maintain Clean Work Areas
Additional Information
This past season I tore my ACL in March and had surgery in May, so for the past 3 months I have been in the Athletic Training environment which has reinsured my interest in a healthcare career.
Timeline
Cleaner
Kelly's Quailty Clean
12.2021 - 01.2022
Hostess and Front Counter
Ledo Pizza
07.2020 - Current
Front Counter Cashier
Heavenly Chicken
03.2020 - 07.2020
Bachelor of Science - Nursing
Shenandoah University
High School Diploma -
Huntingtown High School
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