Agatha Berwick
MOUNTAIN HOME,Idaho
Summary
- Cyber Transport Analyst that has worked with a variety of deployable equipment. Knowledgeable in maintaining and updating various networking equipment. Possesses strong leadership capabilities and has lead teams in the building and operating of complex networking equipment.
- Client Systems Administrator that is customer focused and has worked with clients to help troubleshoot and fix computer system issues. People oriented and determined to give efficient and timely customer service to ensure customer satisfaction.
- Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Positive team player that understands the value of working respectfully together in order to achieve group success. A readiness to lead if necessary to take on new challenges and drive the team to successfully complete the workplace mission.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transport Systems Technician
USAF
Mountain Home AFB
11.2023 - Current
- Supported installation and configuration of operating systems and various satelite communication, networking and radio equipment.
- Conducted routine system checks to identify and resolve potential technical problems. Made sure the equipment communicated properly with other systems on the network so that air space could be monitored and tracked by mission controllers.
- Assisted in troubleshooting hardware and software issues to ensure system reliability and system readiness for deployment missions.
Client Systems Technician
USAF
Mountain Home, ID
11.2022 - 11.2023
- Diagnosed and resolved client system issues to ensure optimal performance and user satisfaction.
- Constantly troubleshooted issues throughout the squadron from simple matters from adding computers back on the domain to troubleshooting switches that lost connection.
- Conducted routine maintenance checks on client systems, ensuring compliance with industry standards and best practices. Re-imaged hundreds of computers to establish computer software compliance and network compatibility. Initiated regular patch and computer updates to maintain security of computer systems.
Trail Crew Member
American Conservation Experience
Dulzura, CA
08.2019 - 04.2020
- Led trail maintenance initiatives, ensuring safe and accessible pathways for hikers. Would go to remote to areas in California to help with the preservation and maintenance of trails.
- Conducted regular inspections of trails, identifying areas for improvement and repair. Rehabilitated man made trails and built fences around trails to ensure hikers stayed on the correct path.
- Collaborated with environmental specialists to implement sustainable practices in trail development. Participated in invasive species removal to allow for the native species in the area to flourish.
Retail Sales Associate
Target
St Louis, MO
08.2018 - 08.2019
- Assisted customers with product selection, providing product knowledge and personalized recommendations.
- Managed inventory levels through regular stock checks and organized merchandise displays.
- Helped with picking and packaging orders for deliver.
Education
No Degree - Cybersecurity
Western Governors University
Salt Lake City, UT03-2026
Associate of Science - General Studies
Saint Louis Community College
St. Louis, MO08-2020
Skills
- Help desk support
- Desktop support
- Network troubleshooting
- System maintenance
- Hardware installation
- Troubleshooting skills
- Team collaboration
- Excellent communication
- Reliability
- Problem-solving abilities
Certification
- CompTIA Security+
- Comptia Network+
- Comptia A+
Timeline
Transport Systems Technician
USAF
11.2023 - Current
Client Systems Technician
USAF
11.2022 - 11.2023
Trail Crew Member
American Conservation Experience
08.2019 - 04.2020
Retail Sales Associate
Target
08.2018 - 08.2019
No Degree - Cybersecurity
Western Governors University
Associate of Science - General Studies
Saint Louis Community College