Brian Boerm
Ingram,TX
Overview
9
9
years of professional experience
1
1
Certification
Work History
Information Systems Support Technician
Lahacienda Treatment Facility
Hunt, TX
09.2023 - Current
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Developed standard operating procedures for routine maintenance tasks.
- Maintained, repaired, tested and adjusted electromechanical, pneumatic and electronic recording, control and measuring instruments.
- Demonstrated superior customer service and deployed proven problem-solving techniques.
- Conducted regular software updates to ensure up-to-date security patches are applied.
- Configured user accounts, permissions and passwords in accordance with established security policies.
- Provided remote technical support via phone or online chat tools.
- Assisted users in the selection of computer equipment based on their needs.
Facility Access Monitor
Lahacienda Treatment Facility
Hunt, TX
09.2018 - 09.2023
- Reported any suspicious activity or malfunctioning equipment to supervisors.
- Ensured compliance with established guidelines for monitoring systems security protocols.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Managed the daily operations of monitors and ensured proper functioning.
- Kept records of daily observations and information about activities, meals served and medications administered.
Computer Technician
Fry's Electronics
Webster, TX
08.2015 - 12.2015
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Installed new systems and components according to service orders and manufacturer instructions.
- Maintained accurate records of service calls in a database system.
- Upgraded computers with new hardware components like processors, RAMs.
Education
High School Diploma -
Santa Fe High School
Santa Fe, TX06-2014
Some College (No Degree) - Process Technology
Alvin Community College
Alvin, TXSkills
- Data backup management
- Help desk experience
- Mobile device support
- Wireless networking
- Desktop support
- System maintenance
- Hardware installation
- Remote support capabilities
- Hardware diagnostics
- Software testing
- Operating systems expertise
- System upgrades
- User training
- IT documentation
- Help desk support
Certification
- Comptia A+ Certified
References
References available upon request.
Timeline
Information Systems Support Technician
Lahacienda Treatment Facility
09.2023 - Current
Facility Access Monitor
Lahacienda Treatment Facility
09.2018 - 09.2023
Computer Technician
Fry's Electronics
08.2015 - 12.2015
- Comptia A+ Certified
High School Diploma -
Santa Fe High School
Some College (No Degree) - Process Technology
Alvin Community College