Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Brian Boerm

Ingram,TX

Overview

9
9
years of professional experience
1
1
Certification

Work History

Information Systems Support Technician

Lahacienda Treatment Facility
Hunt, TX
09.2023 - Current
  • Installed wiring, cabling and devices to establish, repair and improve network operations.
  • Developed standard operating procedures for routine maintenance tasks.
  • Maintained, repaired, tested and adjusted electromechanical, pneumatic and electronic recording, control and measuring instruments.
  • Demonstrated superior customer service and deployed proven problem-solving techniques.
  • Conducted regular software updates to ensure up-to-date security patches are applied.
  • Configured user accounts, permissions and passwords in accordance with established security policies.
  • Provided remote technical support via phone or online chat tools.
  • Assisted users in the selection of computer equipment based on their needs.

Facility Access Monitor

Lahacienda Treatment Facility
Hunt, TX
09.2018 - 09.2023
  • Reported any suspicious activity or malfunctioning equipment to supervisors.
  • Ensured compliance with established guidelines for monitoring systems security protocols.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Managed the daily operations of monitors and ensured proper functioning.
  • Kept records of daily observations and information about activities, meals served and medications administered.

Computer Technician

Fry's Electronics
Webster, TX
08.2015 - 12.2015
  • Identified hardware issues caused by component failures using approved diagnostic tools.
  • Installed new systems and components according to service orders and manufacturer instructions.
  • Maintained accurate records of service calls in a database system.
  • Upgraded computers with new hardware components like processors, RAMs.

Education

High School Diploma -

Santa Fe High School
Santa Fe, TX
06-2014

Some College (No Degree) - Process Technology

Alvin Community College
Alvin, TX

Skills

  • Data backup management
  • Help desk experience
  • Mobile device support
  • Wireless networking
  • Desktop support
  • System maintenance
  • Hardware installation
  • Remote support capabilities
  • Hardware diagnostics
  • Software testing
  • Operating systems expertise
  • System upgrades
  • User training
  • IT documentation
  • Help desk support

Certification

  • Comptia A+ Certified

References

References available upon request.

Timeline

Information Systems Support Technician

Lahacienda Treatment Facility
09.2023 - Current

Facility Access Monitor

Lahacienda Treatment Facility
09.2018 - 09.2023

Computer Technician

Fry's Electronics
08.2015 - 12.2015
  • Comptia A+ Certified

High School Diploma -

Santa Fe High School

Some College (No Degree) - Process Technology

Alvin Community College

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Brian Boerm