Agatha Johnson
Markham,ILLINOIS
Summary
Dynamic team leader with a proven track record at By The Hand Club For Kids, excelling in problem-solving and fostering collaboration. Empowered team members through effective delegation and conflict resolution, enhancing productivity and creating an inclusive culture. Recognized for attention to detail and commitment to excellence in customer service across diverse roles.
Overview
29
29
years of professional experience
Work History
Team Leader
By The Hand Club For Kids
10.2022 - Current
- Established performance expectations, monitored progress, and provided constructive feedback as needed.
- Delegated responsibilities based on individual strengths to empower team members.
- Managed conflict resolution to foster a collaborative and positive work environment.
- Promoted an inclusive team culture that emphasized respect and understanding among all members.
Stow Associate
Amazon
01.2017 - 02.2022
- Expedited customer orders by swiftly locating and retrieving stored items from their respective locations within the warehouse.
- Ensured timely order fulfillment with effective stowage of items in designated storage locations.
- Enhanced productivity by accurately scanning and tracking incoming inventory using barcode scanners.
- Contributed to a positive work atmosphere, fostering strong relationships among team members through open communication and collaboration.
Concierge Officer
Titan Security
03.2012 - 09.2016
- Served as an ambassador of the hotel brand by consistently upholding its standards of excellence in customer service interactions.
- Handled sensitive situations involving upset or dissatisfied guests professionally and efficiently to restore positive relations.
- Managed concierge desk operations, maintaining accurate records of guest needs and preferences.
- Implemented a proactive approach to anticipating guest needs, resulting in increased satisfaction ratings from visitors.
Medical Transportation Driver
Ride Right
03.2010 - 12.2015
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
- Communicated with patients and healthcare workers in both English and [Language].
- Shouldered responsibility for communicating with dispatch concerning incomplete pickups.
- Improved patient satisfaction by providing timely and efficient medical transportation services.
Security Officer
Wells Fargo
09.1996 - 02.2000
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
Marion Williams Bible Institute
Phoenix IL06-2017
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Accomplishments
- Achieved workload through effectively helping with Children.
- Collaborated with team of Ten in the development of SEL,Blended Learning e.t.c
Timeline
Team Leader
By The Hand Club For Kids
10.2022 - Current
Stow Associate
Amazon
01.2017 - 02.2022
Concierge Officer
Titan Security
03.2012 - 09.2016
Medical Transportation Driver
Ride Right
03.2010 - 12.2015
Security Officer
Wells Fargo
09.1996 - 02.2000
High School Diploma -
Marion Williams Bible Institute
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