Agathe Fraenne
Miami,FL
Summary
Care-focused Phlebotomist accomplished at easing patient anxieties. Experienced in skin puncture draws utilizing varied needle gauges and collection techniques tailored to patient need. Dependable and effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
9
9
years of professional experience
Work History
Phlebotomy Student / Certificate Awarded
Phlebotomy Training and Certification Center
06.2024 - 08.2024
- Conducted thorough equipment maintenance checks to guarantee reliable performance during specimen collection procedures
- Optimized inventory management by monitoring supplies usage carefully.
- Maintained accurate records of all collected specimens, ensuring proper documentation.
- Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
- Achieved consistent success in obtaining high-quality blood samples with minimal discomfort or complications for patients.
- Demonstrated strong teamwork skills
- Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
- Continuously updated knowledge of phlebotomy best practices through ongoing training.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Centrifuged blood samples as outlined in clinical protocols.
- Followed infection control, sharps disposal, and biohazardous waste disposal procedures.
Customer Service Representative
IQor
06.2016 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Updated account information to maintain customer records.
Professional Makeup Artist
Unique Beauty Refined
04.2015 - Current
- Mastered an extensive range of cosmetics products, enabling versatile service offerings tailored to diverse clientele needs.
- Sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Conducted makeup workshops and demonstrations, educating clients on current trends and techniques.
- Provided top-notch customer service while skillfully applying airbrush makeup for seamless finishes on various skin types.
- Taught makeup classes, helping students gain in-depth knowledge of various products and uses.
- Efficiently managed time-sensitive projects like bridal parties by coordinating schedules and maintaining clear communication with clients.
Education
BLS CPR / Awarded Certificate
Academy of Resuscitation Training
Phlebotomy / Awarded Certificate
Phlebotomy Training And Certification Center
Miami LakesAssociate of Science - Radiography
Miami Dade College
Miami, FL06.2026
High School Diploma -
Miami Central Senior High School
Miami, FL06.2014
Skills
- Problem-solving abilities
- Bi-lingual (English and Creole/French)
- Some Spanish
- Active Listening
- Able to handle difficult and stressful situations
- Specimen labeling procedures
- Recording data
- Drawing blood
- Specimen Collection
- HIPAA Compliance
- Venipuncture
- Phlebotomy
- Sample and specimen collection
- Patient and able to follow instructions thoroughly
- Great at teamwork
- Order of draw
Timeline
Phlebotomy Student / Certificate Awarded
Phlebotomy Training and Certification Center
06.2024 - 08.2024
Customer Service Representative
IQor
06.2016 - 11.2019
Professional Makeup Artist
Unique Beauty Refined
04.2015 - Current
BLS CPR / Awarded Certificate
Academy of Resuscitation Training
Phlebotomy / Awarded Certificate
Phlebotomy Training And Certification Center
Associate of Science - Radiography
Miami Dade College
High School Diploma -
Miami Central Senior High School
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