Agnes Berisha
Hartland,MI
Summary
Accomplished Project Manager at Trinity Health, driving strategic planning and client relationship management to enhance operational efficiency. Spearheaded multi-state Epic migrations, achieving regulatory compliance and improved care coordination. Agile-certified leader recognized for optimizing workflows across 93 hospitals, contributing to revenue growth and organizational success.
Overview
12
12
years of professional experience
Work History
Project Manager
Trinity Health
01.2023 - Current
- Led a multi‑state PACE migration to Epic, ensuring full regulatory compliance, organizational readiness, and seamless transition to system‑standard workflows.
- Managed the Eirene integration and redesigned immunization workflows across 12+ states, ultimately standardizing processes in 16 states to enhance consistency and operational efficiency.
- Oversaw build progress for PACE and newly implemented Epic modules (BMT, Beans, and Phoenix), proactively tracking Orion tasks and deliverables to maintain alignment and project transparency.
- Delivered clear leadership updates and facilitated focused issue‑resolution sessions to quickly drive cross‑functional alignment and accelerate decision‑making, contributing to the success of Trinity Health’s largest Epic implementation and improved care coordination system‑wide.
Application Coordinator
Trinity Health
09.2018 - 01.2023
- Collaborated with regional organizations and informatics leaders during Epic EMR implementation to standardize Regulatory Quality Reporting across Trinity Health, ensuring aligned workflows, accurate data submission processes, and consistent enterprise‑wide compliance.
- Supported Epic build, testing, and deployment activities while developing training materials and leading Super User programs to strengthen adoption and readiness.
- Guided key decision-making groups to align on evidence‑based workflows and standard operating practices across the enterprise.
- Led the Midmark upgrade and supported radiology implementation for the Syracuse region to streamline operational and clinical workflows.
- Earned Epic certifications in MyChart and Ambulatory; developed advanced proficiency in Bones workflows to support clinical operations.
Clinical Applications & Agile Leadership
Trinity Health
07.2014 - 09.2018
- Led cross‑functional project teams and provided Agile coaching, facilitating Scrum ceremonies and implementing Kanban boards to improve transparency and delivery cycles.
- Defined and managed product backlogs, supported Epic go‑lives, and optimized clinical and operational workflows across 93 hospitals.
- Oversaw Cerner upgrades and Meaningful Use initiatives, ensuring alignment with federal program requirements.
- Created enterprise‑level process flows (Definition of Ready/Done) to standardize project execution and drive operational improvements.
- Earned multiple Agile certifications (SMAC, SPOC, SMC, SDC, SAFe), strengthening organizational Agile maturity.
- Supported major Cerner go‑lives and the ICD‑10 implementation, receiving recognition from Trinity Health for outstanding contributions.
Education
Master of Science - Health Informatics
Walden University
Minneapolis, MN08-2016
Bachelor of Science - Health Administration
Baker College
Flint, MI12-2012
Skills
- EMR (Epic/Cerner) Implementation
- Workflow Optimization
- Agile & Waterfall Project Management
- Cross‑Functional Collaboration
- System Build & Testing
- Communication & Stakeholder Engagement
- Training & Adoption Support
Accomplishments
- Led multi‑state PACE migration to Epic, improving coordination and readiness.
- Standardized workflows across Trinity Health, increasing system efficiency.
- Supported major Epic module deployments and enterprise upgrades.
- Contributed to Trinity Health’s largest Epic implementation.
- Enhanced adoption through targeted training and Super User programs.
- Improved system quality by leading build, testing, and validation efforts.
- Accelerated delivery using Agile and Waterfall project methods.
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Albanian
Limited Working
Timeline
Project Manager
Trinity Health
01.2023 - Current
Application Coordinator
Trinity Health
09.2018 - 01.2023
Clinical Applications & Agile Leadership
Trinity Health
07.2014 - 09.2018
Master of Science - Health Informatics
Walden University
Bachelor of Science - Health Administration
Baker College