Agnes Huang
Seattle,WA
Summary
- Computer science student passionate about software engineering and artificial intelligence in the education field
- 2+ years of leadership experience with effective communication and collaboration
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
Husky Ticket Office at University of Washington
Seattle, WA
08.2023 - Current
- Assist and provide customer service at ticket windows, including handling credit card payments, and troubleshooting mobile ticket issues.
- Support event operation and preparation, assisting Assistant Directors with all ticketed events and general office duties.
Summer Intern
City Of Seattle Information Technology Department
Seattle, WA
06.2023 - 08.2023
- Responded to information requests, documented messages and noted particular issues needing further attention in Service Hub using Ivanti Secure Access Client system.
- Process SQL queries in Power BI for future automation of reports and visualizations and utilize Active Directory and PowerShell for automation of updates, program installation, and registry edits.
- Updated required devices BIOS system and reimaged devices for client, surplussed overdue devices for lifecycle program.
Tutoring Assistant
Seattle Public Schools, Bailey Gatzert Elementary
Seattle, WA
07.2022 - 08.2022
- Member of a collaborative three-person team, providing classroom-based support and targeted student assistance. Specialized in problem-solving strategies through comprehensive training, and tailoring approaches to meet individual learning needs.
Intern
Computing For All
Seattle, WA
07.2021 - 03.2022
- Actively participated in team-based coding projects, effectively communicated ideas and solutions, and fostered a collaborative work environment. Gaining hands-on experience in various programming languages including HTML, CSS, and Scratch.
- Created and contributed to real-world game web projects related to COVID-19 using Scratch, and website for the game using Visual Studio Code.
Education
Bachelor of Science - Bachelor of Computer Science Program
University of Washington
Seattle, WA06.2026
Skills
- Chinese, Mandarin and Cantonese
- HTML, CSS, JavaScript, Java
Timeline
Customer Service Specialist
Husky Ticket Office at University of Washington
08.2023 - Current
Summer Intern
City Of Seattle Information Technology Department
06.2023 - 08.2023
Tutoring Assistant
Seattle Public Schools, Bailey Gatzert Elementary
07.2022 - 08.2022
Intern
Computing For All
07.2021 - 03.2022
Bachelor of Science - Bachelor of Computer Science Program
University of Washington
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