Agnes Jackson
St Petersburg
Summary
Proven Case Manager with a track record of enhancing service outcomes through effective team collaboration at St. Pete Free Clinic. Demonstrates strong prioritization and comprehensive case oversight skills, adept at improving client-provider communication and achieving significant service improvements. Skilled in troubleshooting and thorough documentation, consistently meets regulatory and confidentiality standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
St. Pete Free Clinic
06.2019 - Current
- Coordinated referrals for clients to ensure timely access to services.
- Engaged with clients to identify barriers to access for necessary services.
- Coordinated team efforts to streamline case management processes.
- Improved service outcomes with effective team collaboration.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
Night Auditor
Dolphin Beach Resort
04.2017 - 06.2022
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
Education
High School Diploma -
Dooly County High
Vienna, GA08-1984
Skills
- Effective Troubleshooting Skills
- Comprehensive Case Oversight
- Strong Prioritization Skills
- Thorough Case Documentation Practices
Certification
De-Escalation 101&201 Training
Captain Awareness: Business Email Compromise
Steri-Safe Annual HIPAA Staff Training
Timeline
Case Manager
St. Pete Free Clinic
06.2019 - Current
Night Auditor
Dolphin Beach Resort
04.2017 - 06.2022
De-Escalation 101&201 Training
Captain Awareness: Business Email Compromise
Steri-Safe Annual HIPAA Staff Training
High School Diploma -
Dooly County High
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