AGNESE GAJRAKU
Costumer Service Coordinator
Stewartsville,NJ
Summary
Customer Experience Coordinator with a Bachelor of Science in Industrial/Organizational Psychology and a strong background in customer service and team leadership. Resolved inquiries efficiently, enhancing customer satisfaction and experience, while leading initiatives that fostered employee engagement and improved service delivery.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
Phillipsburg, NJ
09.2021 - Current
- Resolved customer inquiries and issues efficiently, enhancing customer satisfaction and enriching shopping experience.
- Promoted and assisted with TJX credit card applications, driving customer acquisition and supporting sales growth.
- Monitored customer feedback and recommended service improvements, elevating overall service delivery.
- Promoted and assisted with TJX credit card applications, contributing to increased customer acquisition and sales growth.
- Supported store performance by contributing to strategies that increased new account openings and sales.
- TJX Company
Volunteering Teacher
EPMA
Easton, NJ
01.2024 - 01.2025
- Supported classroom instruction and enhanced student learning and engagement.
- Developed engaging lesson plans aligned with curriculum standards.
- Facilitated classroom discussions to promote critical thinking and collaboration.
- Assessed student performance through various evaluation methods.
Education
Bachelor of Science - Industrial/Organizational Psychology
University of Phoenix
Phoenix, AZ05-2026
Associate of Arts - Psychology
Warren County Community College
Warren Township, NJ05-2024
Skills
- Customer Relationship Management
- Customer Service
- Communication
- Training and coaching
- Problem Solving
- Critical Thinking
- Adaptability
- Time Management
- Leadership
- Employee Training & Coaching
- Stress Management
- Bilingual
Certification
- Positive Psychology, Harvard University
- The Path to Happiness, Harvard University
Languages
- Albanian, Native
- English, Fluent
Timeline
Volunteering Teacher
EPMA
01.2024 - 01.2025
Customer Experience Coordinator
Marshalls
09.2021 - Current
Bachelor of Science - Industrial/Organizational Psychology
University of Phoenix
Associate of Arts - Psychology
Warren County Community College