Agnes M. Recinos
Temple,TX
Summary
Fraud specialist skilled in risk assessment and fraud detection. Adept at analyzing complex data and identifying suspicious activities. Known for strong teamwork and adaptability in dynamic environments. Possess critical thinking, problem-solving capabilities, and excellent communication skills.
Overview
11
11
years of professional experience
Work History
Patient Services Specialist
Baylor Scott & White Health
06.2025 - Current
- Managed patient scheduling and appointment confirmations to enhance operational efficiency.
- Coordinated insurance verification processes, ensuring accurate billing and reimbursement.
- Assisted patients with inquiries, delivering exemplary customer service and support.
- Streamlined patient check-in procedures to reduce wait times and improve satisfaction.
- Developed workflows to improve data accuracy in electronic health records management.
- Analyzed patient feedback to implement process improvements, driving higher satisfaction rates.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
- Organized patient records and database to facilitate information storage and retrieval.
- Resolved customer complaints using established follow-up procedures.
Fraud Specialist
JPMorgan Chase
05.2022 - 09.2024
- Analyzed transaction patterns to identify potential fraudulent activities and mitigate risks.
- Conducted in-depth investigations of suspicious accounts, ensuring compliance with regulatory requirements.
- Implemented process improvements that increased efficiency in fraud case handling and resolution timelines.
- Improved customer trust by promptly addressing and resolving reported instances of fraud.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Collaborated with law enforcement and government agencies to gather necessary information for investigations.
- Handled sensitive information securely by adhering strictly to data protection protocols when accessing databases containing personal data.
- Conducted thorough investigations into suspected fraudulent activities, resulting in timely resolution of cases.
- Maintained detailed records of all detected fraud incidents for future reference and analysis.
- Identified trends in fraudulent activities through data analysis, which informed updates to anti-fraud strategies.
- Streamlined fraud claims process, enhancing customer satisfaction during stressful situations.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Armed Security Supervisor
Allied Universal Security Services
09.2018 - 04.2022
- Supervised daily security operations, ensuring compliance with protocols and regulations.
- Conducted regular safety inspections to identify vulnerabilities and implement corrective measures.
- Collaborated with law enforcement to coordinate responses to incidents and emergencies.
- Developed and implemented security policies, improving overall operational effectiveness.
- Prepared detailed reports on incidents, facilitating effective communication with stakeholders.
- Managed scheduling and deployment of security staff, optimizing resource allocation across sites.
- Contributed to a positive workplace environment by maintaining professionalism and demonstrating strong leadership skills in all interactions with staff and clients.
- Ensured the physical safety of employees, visitors, and property by conducting thorough inspections of facilities regularly.
- Collaborated with local law enforcement agencies for improved coordination during emergency situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Maintained physical fitness to perform physically demanding job tasks.
Front End Assistant
Super Max Market
01.2015 - 03.2017
- Assisted in managing daily front-end operations, ensuring smooth customer transactions.
- Facilitated training sessions for new staff on cash handling procedures and customer service protocols.
- Optimized website performance for increased efficiency and faster load times.
- Collaborated with team members to ensure smooth operations during busy periods.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Welcomed customers and helped determine their needs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Education
Bachelor Of Arts - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus
San Juan, PR06.2018
Skills
- Background checks
- Document analysis
- Compliance
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Government policy regulations
- Criminal investigation
Languages
Spanish
Native or Bilingual
Timeline
Patient Services Specialist
Baylor Scott & White Health
06.2025 - Current
Fraud Specialist
JPMorgan Chase
05.2022 - 09.2024
Armed Security Supervisor
Allied Universal Security Services
09.2018 - 04.2022
Front End Assistant
Super Max Market
01.2015 - 03.2017
Bachelor Of Arts - Criminal Justice
Inter American University of Puerto Rico Metropolitan Campus