Agnes Maria Shihadeh - Administrative Support Assistant

Summary

Dynamic Administrative Support Assistant with proven expertise at Southwest General Hospital, enhancing patient experiences through effective scheduling and adept communication. Skilled in document management and inventory control, I consistently ensured optimal operations and resolved inquiries promptly, contributing to a streamlined healthcare environment. Proficient in software diagnostics and committed to policy enforcement.

Work History

Administrative Support Assistant

Southwest General Hospital

2022.10 - 2025.11

Assisted in scheduling appointments and managing patient records efficiently.
Provided administrative support to healthcare professionals, ensuring seamless communication within departments.
Coordinated office supplies and inventory management, maintaining optimal stock levels for daily operations.
Handled patient inquiries and resolved issues promptly, enhancing overall patient experience.
Handled confidential information with discretion, maintaining trust among colleagues and patients alike.
Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Consistently recognized for maintaining a professional demeanor and providing exceptional support to both colleagues and patients. Assisted approximately 20 to 25 patients per day,

Medical Assistant

Westshore Primary Care

2003.03 - 2022.08

Assisted healthcare providers with patient examinations and procedures, ensuring efficient workflow.
Coordinated patient appointments and managed medical records for accuracy and compliance.
Administered medications and vaccinations following established protocols for patient safety.
Educated patients on treatment plans, medication usage, and preventive health measures.
Monitored vital signs and documented changes in patient conditions in electronic health records.
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Performed medical records management, including filing, organizing and scanning documents.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
Empowered patients through education on self-management techniques for chronic conditions.
Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Improved clinical workflow with introduction of electronic health records system.
Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
Enhanced patient care by meticulously recording vital signs and updating patient records.
Streamlined patient check-in process, reducing administrative burden for medical staff.
Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Obtained and documented patient medical history, vital signs and current complaints at intake.
Collected and documented patient medical information such as blood pressure and weight.
Completed EKGs and other tests based on patient presentation in office.
Prepared lab specimens for diagnostic evaluation.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Taught patients about medications, procedures, and care plan instructions.
Measured patient pulse oximetry.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
Collected pertinent data and calculations to aid physician in interpreting results.
Measured patient spirometry.
Conducted monthly and quarterly inventory of supplies using facility cost reporting records.

Education

Registered Medical Assistant - Medical Assisting, Medical Terminology

Sanford Brown Institute

Middleburg Heights, Ohio

2002.05 - 2002.11

Skills

End user support
Verbal communication
File organization
Reception duties
Scheduling appointments
Policy enforcement
Document management

Records management
Ordering supplies
Proofreading
Mail handling
Administrative procedures
Software diagnostics

Accomplishments

Proficient in staying up to date with all company challenges, Symplr Education.

Timeline