Slavica Cvjeticanin
Hinckley,OH
Summary
Experienced Charge Nurse, with proven track record of providing cost-effective and efficient patient care while ensuring compliance with all safety regulations and delivered superior care in high pressure environments. Prioritizes clinical and operational tasks with ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
Registered Charge Nurse
Southwest General Hospital
07.2016 - 10.2020
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Helped patients achieve higher standards of living through effective ADL coaching and assistance.
- Observed and reported patient condition, progress and medication side effects to accurately document updates.
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Worked with healthcare team to develop new treatment flow sheet and other log forms, improving clinical documentation and accountability.
- Delegated tasks and provided leadership for nurses and support personnel.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Administrative Assistant
Southwest General Hospital Urgicare
02.2013 - 05.2015
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
Security Supervisor
Securitas
04.2009 - 02.2015
- Led teams of security guards and Cleveland Police in monitoring high volume of Rocket Mortgage Arena and Progressive Field ballpark traffic during peak hours and days.
- Analyzed and investigated all incidents alongside functional management and security supervisors.
- Drafted security operating procedures and training materials for human resources department.
- Prepared and submitted reports to keep management informed of security activities and developments.
Education
Associate of Science - Nursing
Bryant And Stratton College
Akron, Ohio08.2015
Skills
- Supervision
- Staff Management
- Direct patient care
- Staff supervision
- Training and development
- Organization and Planning
- Patient and family education
- Clinical Documentation
- Medication Administration
- HIPAA compliance
- Team leadership
- Safety and security procedures
- Discharge planning
Languages
Serbian
Native or Bilingual
Timeline
Registered Charge Nurse
Southwest General Hospital
07.2016 - 10.2020
Administrative Assistant
Southwest General Hospital Urgicare
02.2013 - 05.2015
Security Supervisor
Securitas
04.2009 - 02.2015
Associate of Science - Nursing
Bryant And Stratton College