Susan Bianco
Columbia Station
Summary
Dynamic healthcare professional with extensive experience at Southwest General Hospital, excelling in patient experience management and regulatory compliance. Proven track record in optimizing workflows and enhancing interdisciplinary collaboration, leading to improved patient outcomes. Skilled in electronic health records and fostering a culture of continuous improvement through effective communication and training initiatives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Administrator
Southwest General Hospital
05.2018 - Current
- Managed the patient experience throughout the perioperative continuum of care, with a clinical and operational focus.
- Managed electronic health record systems to ensure data integrity and compliance with regulations.
- Coordinated cross-departmental communication to improve patient care coordination and service delivery.
- Developed training materials for new staff, fostering a culture of continuous learning and improvement.
Clinical Manager
MidState Medical Center Hartford HealthCare
06.2017 - 03.2018
- Managed daily duties in the perioperative setting.
- Led clinical operations to enhance patient care and streamline workflow efficiency.
- Developed and implemented training programs for nursing staff to improve service delivery.
- Evaluated clinical protocols, ensuring compliance with regulatory standards and best practices.
- Collaborated with cross-functional teams to optimize resource allocation and patient outcomes.
Clinical Manager
Southwest General Hospital
11.2005 - 02.2017
- Monitored performance metrics, identifying areas for process improvement and corrective action.
- Facilitated regular team meetings to address challenges and share best practices among staff.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
Quality Clinician
Southwest General Hospital
06.2008 - 09.2011
- Implemented evidence-based practices, ensuring adherence to clinical guidelines and regulations.
- Improved patient outcomes by implementing evidence-based clinical practices and interventions.
- Reviewed outcome measures data regularly to identify trends and modify treatment approaches accordingly for improved clinical results.
Staff Nurse
Southwest General Hospital
11.2005 - 06.2008
- Administered medications and monitored patient vitals to ensure optimal health outcomes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients.
- Implemented infection control protocols, enhancing patient safety and minimizing risk factors.
Education
Master of Science - Health Administration
Ohio University
Athens, Ohio, OH08-2020
Bachelor of Science - Nursing
The Ohio State University
Columbus, Ohio, OH06-1989
High School Diploma -
Holy Name High School
Parma Hts., OH 06-1985
Skills
- Patient experience management
- Electronic health records
- Regulatory compliance
- Cross-departmental communication
- Workflow optimization
- Interdisciplinary collaboration
- Quality improvement initiatives
Certification
- CNOR
- BLS/ACLS
Timeline
Administrator
Southwest General Hospital
05.2018 - Current
Clinical Manager
MidState Medical Center Hartford HealthCare
06.2017 - 03.2018
Quality Clinician
Southwest General Hospital
06.2008 - 09.2011
Clinical Manager
Southwest General Hospital
11.2005 - 02.2017
Staff Nurse
Southwest General Hospital
11.2005 - 06.2008
Master of Science - Health Administration
Ohio University
Bachelor of Science - Nursing
The Ohio State University
High School Diploma -
Holy Name High School