Lauren Durante
Oregon,WI
Summary
Skilled in healthcare relationship management with a solid foundation in orthopedic care and patient engagement. Proven track record in enhancing referral development, coordinating physician-led educational initiatives, and cultivating partnerships that strengthen community ties and improve access to specialized orthopedic services.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Physician Liaison
Orthopedic & Spine Centers of Wisconsin / HOPCo
Madison, USA
10.2023 - Current
- Lead strategic outreach initiatives focused on physician engagement, referral development, community education, and orthopedic brand growth.
- Serve as the primary relationship liaison between orthopedic specialists, referring providers, healthcare organizations, and community partners across South Central Wisconsin.
- Developed and maintained relationships with primary care providers, specialists, athletic trainers, physical therapists, case managers, and healthcare administrators to enhance referral networks.
- Coordinate and execute physician-led educational programming, including CME events, community seminars, athletic trainer education, senior center presentations, and employer outreach initiatives.
- Identified and cultivated new partnerships to boost orthopedic awareness and strengthen community engagement.
- Assisted in development and promotion of orthopedic service lines, contributing to increased visibility and access for sports medicine, spine care, joint replacement, hand surgery, pain management, and walk-in orthopedic services.
- Collaborate with physicians and leadership to support strategic marketing initiatives, referral trends, and community-based growth opportunities.
- Coordinate internal and external events, sponsorships, provider introductions, and healthcare networking opportunities.
- Partner cross-functionally with scheduling, operations, marketing, and physician teams to improve patient access and streamline referral coordination.
Account Manager – Patient Experience
Open Health
New York, USA
01.2023 - 10.2023
- Oversaw strategic patient engagement projects, ensuring effective client communication, accurate reporting, and seamless operational coordination.
- Managed patient engagement initiatives and acted as primary client contact, enhancing collaboration in pharmaceutical and healthcare-focused patient experience programs.
- Supported development of patient-centered healthcare communication initiatives, improving program outreach and effectiveness.
Project Manager – Patient Experience
CorEvitas
Waltham, USA
01.2022 - 11.2022
- Led global patient engagement initiatives to enhance pharmaceutical advisory and patient experience programs.
- Collaborated with cross-functional stakeholders to optimize patient recruitment, retention, and satisfaction strategies.
- Streamlined recruitment processes and accelerated project delivery timelines for rare disease populations.
Program Manager / Clinical Specialist
Briotix Health
Madison, USA
12.2014 - 01.2020
- Led clinical best practice initiatives that streamlined injury management processes, supporting reduction of workers’ compensation claims.
- Managed occupational health and ergonomic programs to enhance musculoskeletal injury prevention and promote workplace wellness.
- Conducted ergonomic assessments and musculoskeletal evaluations in compliance with OSHA guidelines to ensure safety and health standards.
Certified Athletic Trainer
ATI Physical Therapy
Illinois , Illinois
05.2006 - 12.2014
- Coordinated patient care with orthopedic physicians, case managers, and rehabilitation teams to optimize treatment outcomes.
- Delivered orthopedic injury evaluations and rehabilitation support in outpatient clinical settings.
- Developed personalized rehabilitation programs tailored to diverse patient needs.
- Conducted injury assessments and implemented preventive care techniques to enhance recovery.
- Assisted in creating physician outreach initiatives that enhanced referral flow and solidified provider relationships.
Education
Master of Business Administration -
Benedictine University
Lisle, ILMaster of Science - Kinesiology / Athletic Training
Illinois State University
Normal, ILBachelor of Science - Kinesiology / Athletic Training
Illinois State University
Normal, ILBachelor of Science - Exercise Science & Fitness
Illinois State University
Normal, ILSkills
- Physician and provider relations
- Patient experience management
- Referral network growth
- Referral development
- Healthcare marketing
- Project management
- Project coordination
- Healthcare operations coordination
- Stakeholder collaboration
- Community outreach and engagement
- Partnership development
- Orthopedic and musculoskeletal care
- Patient experience
- Marketing initiatives
- Brand awareness
- Relationship management
- EMR and healthcare systems expertise
- Educational programming
Websites
Certification
- Board Certified Athletic Trainer (ATC)
- Project Management Certificate – University of Wisconsin–Madison
- Certified Ergonomic Assessment Specialist Level III (CEAS III)
- Corrective Exercise Specialist (CES)
- Licensed Massage Therapist (LMT)
- Graston Technique Certified (IASTM)
Degrees
- MBA
- MS
- ATC
Timeline
Physician Liaison
Orthopedic & Spine Centers of Wisconsin / HOPCo
10.2023 - Current
Account Manager – Patient Experience
Open Health
01.2023 - 10.2023
Project Manager – Patient Experience
CorEvitas
01.2022 - 11.2022
Program Manager / Clinical Specialist
Briotix Health
12.2014 - 01.2020
Certified Athletic Trainer
ATI Physical Therapy
05.2006 - 12.2014
Master of Business Administration -
Benedictine University
Master of Science - Kinesiology / Athletic Training
Illinois State University
Bachelor of Science - Kinesiology / Athletic Training
Illinois State University
Bachelor of Science - Exercise Science & Fitness
Illinois State University