Laura Wright
Fort Lauderdale,FL
Summary
Detail-oriented Patient Access Concierge with 10+ years of experience across healthcare operations, patient advocacy, and customer service. Proven ability to coordinate care from benefits verification through treatment delivery while maintaining strict HIPAA compliance and high patient satisfaction. Highly skilled in remote and on-site care coordination, urgency management, and cross-functional collaboration to improve patient outcomes and operational efficiency.
Overview
16
16
years of professional experience
Work History
Patient Access Concierge
St. Peter’s Hospital
01.2025
- Streamlined patient check-in and registration processes, reducing average wait times by 12 minutes.
- Improved interdepartmental communication, contributing to higher patient satisfaction scores.
- Implemented secure electronic systems to ensure accurate and confidential patient data management.
- Responded promptly to patient inquiries, fostering a supportive, welcoming, and efficient care environment.
Patient Care Coordinator (Remote)
UnitedHealthcare
02.2023 - Current
- Ensured timely access to treatment by coordinating remote patient care services.
- Reduced authorization delays by verifying insurance benefits and eligibility.
- Resolved patient concerns compassionately, aligning with policy guidelines and procedures.
- Maintained accurate electronic health records, ensuring full compliance with HIPAA regulations.
- Streamlined workflows by collaborating with providers and case managers for improved care timelines.
Patient Care Technician
HCA Northwest Medical Center
08.2022 - 11.2023
- Provided direct patient care, including monitoring vital signs and assisting with activities of daily living.
- Responded effectively during emergency situations, delivering timely first aid and support.
- Supported nursing and medical staff to ensure continuity, safety, and quality of patient care.
- Enhanced patient comfort through attentive, compassionate, and patient-centered service.
Home Health Aide Assistant
Firstat Nursing
09.2009 - 08.2022
- Delivered personal care, mobility assistance, and daily living support to elderly and homebound patients.
- Provided emotional support and companionship, improving overall patient well-being and quality of life.
- Assisted with care coordination among families, nurses, and healthcare providers.
- Maintained detailed documentation to support compliance, continuity of care, and quality standards.
Customer Service Representative (Hybrid)
Super Tax Refund and Insurance Services
01.2014 - 01.2020
- Managed high-volume customer inquiries while consistently enhancing client satisfaction.
- Built and maintained strong client relationships, improving retention and service outcomes.
- Resolved complex issues efficiently while maintaining confidentiality and professionalism.
- Supported insurance-related documentation and service workflows.
Education
Some College Coursework - 2-40 Insurance Agent Program
State of Florida
Tallahassee, FLHigh School Diploma - undefined
St. James High School
Jamaica, WI06.2002
Skills
- Patient Access & Intake Coordination
- Benefits Verification & Eligibility
- Care Coordination & Transitions of Care
- HIPAA Compliance & Documentation
- Patient Advocacy & Experience
- Urgency & Case Management
- Interdepartmental Communication
- Customer Service & Relationship Building
- Quality Assurance
- Attention to Detail
- Benefit Verification
- Medication Coordination
- Patient Experience Management
- Healthcare Operations
- Empathy
- Problem Solving
- Team Collaboration
- Communication Excellence
Timeline
Patient Access Concierge
St. Peter’s Hospital
01.2025
Patient Care Coordinator (Remote)
UnitedHealthcare
02.2023 - Current
Patient Care Technician
HCA Northwest Medical Center
08.2022 - 11.2023
Customer Service Representative (Hybrid)
Super Tax Refund and Insurance Services
01.2014 - 01.2020
Home Health Aide Assistant
Firstat Nursing
09.2009 - 08.2022
High School Diploma - undefined
St. James High School
Some College Coursework - 2-40 Insurance Agent Program
State of Florida