Rejara Dorsey

• Managed 125–150 patient calls daily, scheduling 25–50 appointments via EPIC.
• Achieved 95–98% accuracy in entering demographics, insurance, and clinical information.
• Ensured compliance with documentation standards supporting accurate coding and billing.
• Maintained 100% adherence to HIPAA regulations while collaborating with clinical and administrative teams.

Increased appointment completion rate by 12%.

• Boosted accuracy audit scores by 10%.
• Reduced documentation and scheduling errors by 15%.
• Recognized for exceptional empathy, professionalism, and patient-centered service.

• Managed high-volume inbound and outbound calls for billing, product, and technical support.
• Documented inquiries accurately to enhance billing and coding workflows.
• Reduced billing resolution time by 30% through effective troubleshooting processes.

Achieved top 10% ranking in FCR and CSAT for six consecutive quarters.

• Minimized repeat call and documentation errors by 20% through targeted improvements.
• Contributed to 5% increase in CSAT by refining call scripting.