Ema Tomasevic

- Performs administrative duties in the inpatient sector of the hospital.
- Extends courtesies to patients, staff, and visitors in a prompt and welcoming manner.
- Uses NM registration and scheduling systems in order to help patients regarding appointments.
- Recognizes and resolves difficult patient/visitor interactions using NM deescalation resources.
- Serves as an excellent resource in hospital wayfinding and general technical difficulties patients/visitors experience.

- Maintained a safe pool-going experience by monitoring guests.
- Performed 6+ rescues in the event of drowning or swimming accidents
- Administered CPR and first aid in response to life threatening situations.

- Resolved customer complaints in a professional and timely manner.
- Answered telephone calls and communicated with customers.
- Assisted guests with returns, pickups, and account payments.