Agnieszka Bacher
Long Beach,CA
Summary
Encouraging, full of positive energy leader with a history of meeting company goals utilizing consistent and organized practices.
Talented in team management, leading and motivating. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Coffee 1; Cafe Nero
11.2018 - 03.2024
- Managed daily operations to ensure smooth functioning of the business; maintained the highest standards of customer service, coffee excellence, inventory control, cash control and health and safety
- Developing strategies aiming at driving sales based on company's KPIs, as well as my initial store's SWAT analysis
- Responsible for Recruitment, Induction Training of multiple new employees including Assistant Managers and Store Managers; Actively participated in Barista Induction Program increasing brand awareness, perfecting employee's coffee knowledge and skills across the company
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback. Designed Personal Development Plans.
Shift Supervisor
Starbucks Coffee
11.2017 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Ordering, stock control, brand standards control.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Shift Supervisor; Barista Maestro
Costa Coffee; Compass Group
09.2016 - 10.2017
- Focused primarily on training and development of my colleagues; product quality control throughout the shifts.
- Enforced company policies and regulations with employees.
Education
Apprenticeship - Operational And Project Management
WELL Training
Alcester, United Kingdom05.2024
Bachelor of Arts - English Philology (in English) - Teaching
University of Rzeszow
Rzeszow, Podkarpackie Voivodeship, Poland07.2016
Skills
- Managing Teams/Leadership Skills
- Operational Planning
- Training and Development
- Recruitment and Hiring
- Multitasking and Organization
- Work Planning and Prioritization
- Documentation And Reporting
- Stock Management
- Customer Relations
Accomplishments
- Managed a store that exceeded company expectations in Health and Safety and Brand Standard Checks throughout my employment as a Store Manager with results close to or equal 100% every single time; maintaining 5-Star Hygiene Rating from external checks and no failed inspections.
- Number 1 highest Seasonal Coffee Sales in the whole company (120 stores) YTD 2024
- Top 3 lowest staff turnover out of 120 stores YTD 2024
- Manager Recognition Award for running the business smoothly in challenging circumstances.
- Winner/Regional Champion - Cobra Coffee Ltd 2018
- Winner/Regional Champion - Starbucks Coffee EMEA 2018
- National UK Finalist Top 10 - Starbucks Coffee EMEA Championships 2018
Certification
- Certified Mental Health First Aider, MHFA England - 3 July 2023-11 July 2023
- Managing People, ACAS - 6 November 2022
- Multiple certificates in Health and Safety training, GDPR, Food Safety, Equality and Diversity related to my last job role.
Languages
English
Polish
Timeline
Store Manager
Coffee 1; Cafe Nero
11.2018 - 03.2024
Shift Supervisor
Starbucks Coffee
11.2017 - 10.2018
Shift Supervisor; Barista Maestro
Costa Coffee; Compass Group
09.2016 - 10.2017
Apprenticeship - Operational And Project Management
WELL Training
Bachelor of Arts - English Philology (in English) - Teaching
University of Rzeszow
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