Colleen Plante
Ellis Home & Garden
Bossier City,LA
16
years of professional experience
1
Certification
Summary
Detail-oriented administrative professional with experience directing teams of up to 6 employees and managing high-volume inventory workflows. Skilled in document management, client coordination, and compliance, with a proven record of training new staff and maintaining audit-ready records. Recognized for solutions-focused communication and supporting efficient, accurate operations across multiple departments and fast-paced environments.
Work History
Store Manager
1 Year 1 Month- Directed a team of 6 employees by providing coaching, scheduling, hiring, and performance management, resulting in smooth operations and consistently exceeding store service standards.
- Managed detailed inventory workflows by verifying incoming shipments, reconciling discrepancies, and maintaining accurate, audit-ready records to ensure inventory integrity.
- Coordinated interstore transfers by preparing documentation, tracking movement of goods, and ensuring timely, error-free completion of all transfer requests to optimize stock levels.
- Maintained organized, accessible records for inventory counts, adjustments, and transfers, supporting transparency and operational accuracy across all store functions.
- Communicated with multiple store locations to confirm product availability, resolve transfer issues, and ensure smooth cross-department coordination, improving operational efficiency.
- Supported daily operations by assisting customers, resolving issues, and maintaining a clean, well-organized sales environment to enhance customer satisfaction.
Office Manager
2 Years 9 Months- Maintained precise, up-to-date client records by performing detailed data entry, document verification, and consistent quality control, ensuring data accuracy and compliance.
- Coordinated daily administrative workflows by facilitating timely communication between clients, staff, and external partners, resulting in efficient office operations.
- Organized and managed digital and physical filing systems to support quick document retrieval, compliance, and streamlined transaction processes, reducing retrieval time.
- Tracked deadlines, incoming requests, and required documentation to keep workflows on schedule and prevent delays, improving overall office productivity.
- Supported leadership by preparing paperwork, monitoring status updates, and ensuring all information was complete, accurate, and properly filed to facilitate decision-making.
NYS EMT (FTO/CC)
5 Years 9 Months- Managed detailed patient documentation and ensured all reports were accurate, complete, and compliant with regulatory standards, supporting high-quality patient care.
- Coordinated communication between dispatch, hospitals, and field teams to support timely, organized information flow, enhancing response efficiency.
- Followed strict protocols and checklists, demonstrating strong adherence to procedures and high-stakes compliance requirements to ensure patient and team safety.
- Trained and supervised newly licensed EMTs by providing clear instruction, performance feedback, and support in mastering documentation and workflow processes, improving team readiness.
- Maintained composure in fast-paced environments by prioritizing tasks, making quick decisions, and ensuring all required steps were completed accurately to deliver effective emergency care.
Education
Paramedic (Technical Certification)
Skills
HR department experience
Customer inquiry handling
Training
Managing store merchandising operations
Daycare center experience
Team leadership
Typing
Customer service
Customer relationship building
Retail customer service procedures
Employee relationship building
Experience working in the beauty industry
Attention to detail
Social media brand management
Problem-solving
Managing retail teams
Schedule management
Office Administration
Organizational skills
Quality assurance
Regulatory compliance
Multitasking
Retail math
Closing sales leads
Phone etiquette
Interstore logistics
Instagram
Research
Content creation
Document control
Retail management
Inventory management systems
Computer operation
Front desk
Communication skills
Medical terminology
Customer communication
HIPAA
Certification
- Louisiana DoE Child Care Civil Background Check September 2025 to Present
- Louisiana Child Welfare Training Academy - Module 3 September 2025 to Present Teacher- Child Interactions, Child Guidance, and Classroom Management - LDOE Online Training.
- Louisiana Child Welfare Training Academy - Module 2 September 2025 to Present Child Development, Early Learning Development Standards, Learning Activities - LDOE Online Training.
- Louisiana Child Welfare Training Academy - Module 1 September 2025 to Present Early Childhood Staff Orientation - LDOE Online training
- Mandated Reporter Training (MRT) September 2025 to Present State of Louisiana Department of Children & Family Services
- Driver's License
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Store Manager
Ellis Home & Garden
10.2025 - Current
Office Manager
Easy Out
04.2021 - 01.2024
NYS EMT (FTO/CC)
Delmar Bethlehem EMS
10.2010 - 07.2016
Hudson Valley Community College
Paramedic (Technical Certification)