Agnieszka Richard
Pawtucket
Summary
High-energy Store Manager who’s primary objective is to support business operations by managing sales, staff, coordinating operations, and ensuring exceptional customer service. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring performance. Leading by example is my goal.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Pandora
Dartmouth, MA
08.2024 - Current
- New store opening
- Overseeing all operational and sales areas of the store
- Training and assisting the sales team to ensure that the store will outperform our projected sales goals
- Our location is a new store and has exceeded expectations by 20% in sales in 2024 and has been continuously outperforming each month by 20% this year 2025
- Handling operational procedures such as receiving shipments, ordering supplies, maintaining proper inventory
- Training and coaching our new team, role playing, active listening and working on best behaviors
- Crown Club Member: Only employee who reached over $340,00.00 in sales in 2025 in our store.
Store Manager
Adore Me Retail
Providence, RI
01.2024 - 05.2024
- Overseeing all operational and sales areas of the store
- Training and assisting the sales team to ensure that the store will outperform last year’s KPIs.
- This Providence location has outperformed the CVR and UPT as well as BPT (while traffic was significantly down)
- Handling operational procedures such as receiving shipments, ordering products, and communicating numbers to the team so the store can succeed
- Handling scheduling, training, and coaching the team
Assistant General Manager of Operations
Tory Burch
Wrentham, MA
10.2023 - 02.2024
- Creating and implementing a clear strategy for inventory movement and management, product storage and capacity, facilities and maintenance, and operational expenses.
- Effective staff management using training and coaching to create an environment for customers to have a transformational experience, balancing priorities, following operational procedures, overseeing store maintenance, managing and maintaining annual budgets, and scheduling two weeks in advance within the state guidelines and store budgets.
Assistant Store Manager of Visuals
Tory Burch
Wrentham, MA
07.2022 - 10.2023
- Leadership partner to the GM and/or AGM, and someone the staff can rely on for guidance and growth.
- Partners within the leadership team to create a highly productive environment in which customers have an extraordinary experience, employees can do their best and the business thrives.
- Accountable for developing and maintaining staff selling and service skills (as well as own), preparing reports to assess products (high/low sellers) to adjust its visual place in the store to help the growth with various KPIs.
Support Supervisor
Tory Burch
Wrentham, MA
10.2021 - 07.2022
- Supporting both the front and back of house operations
- Acting as a greeter, runner, cashier, answering phones, understanding and executing operational policies and procedures, packing/unpacking shipments, and organizing the stock room to support product flow and the smooth running of the store
- Need to be a highly motivated, efficient, flexible individual who is comfortable multi-tasking in a fast-paced environment with constantly changing priorities, being a leader in-store
Full-Time Sales Associate/Key Holder
Tory Burch
Wrentham, MA
02.2020 - 10.2021
- Responsible for delivering a transformational customer experience, building the brand one customer at a time, and ultimately driving business through sales
- Demonstrate a strong commitment to service, a genuine curiosity, and interest in people, authenticity, fashion and style sensibility, and exceptional selling skills
- Understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention
- Build and maintain relationships with new and existing clients, achieve personal sales and metric goals, be aware of and react to the rhythm of business, not just relying on walk-in traffic but through clienteling outreach, and event opportunities
- Achieved Caviar status ($1M in sales)
- The top seller in 9 months of $1.2M, created a loyal client list
- Created special events to grow sales (i.e. birthdays, fundraisers, graduations, etc.)
- 74% new client retention, 23% conversion, $206 AT, 1.8 UPT
Customer Service/Key Holder
Saks Off 5th Avenue
Wrentham, MA
01.2018 - 01.2020
- Responsible for opening/closing store and registers
- Handling operation procedures, assisting and coaching cashiers with customer issues, analyzing and resolving work problems, shipping and receiving packages
- Aware of keeping store exits clear and clear of debris, keeping staff engaged in daily tasks as well as greeting/welcoming clients
Education
Associates of Science - Culinary Arts
Johnson and Wales University
Providence, RI01.2009
Skills
- Coaching and mentoring employees
- Maintaining productivity and staff performance
- Customer Relations
- Problem-solving skills
- Communication skills
- Time management
- Team Leadership
- Store operations
LANGUAGES
Fluent in Polish and English
Familiar with Russian
Timeline
Assistant Store Manager
Pandora
08.2024 - Current
Store Manager
Adore Me Retail
01.2024 - 05.2024
Assistant General Manager of Operations
Tory Burch
10.2023 - 02.2024
Assistant Store Manager of Visuals
Tory Burch
07.2022 - 10.2023
Support Supervisor
Tory Burch
10.2021 - 07.2022
Full-Time Sales Associate/Key Holder
Tory Burch
02.2020 - 10.2021
Customer Service/Key Holder
Saks Off 5th Avenue
01.2018 - 01.2020
Associates of Science - Culinary Arts
Johnson and Wales University